Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

53May 12, 2026

by Viktoriia Yadoshchuk

Content Writer

How to Evaluate AI Customer Support Tools. A Checklist for Heads of CX

Checklist for CX leaders evaluating AI support tools: integration, resolution rates, security, pricing, and accuracy.

32May 11, 2026

by Yevhenii Nesterenko

Head of CoMarketing

What Happens When a Founder Replaces a Support Hire with AI

Founder replaced a support hire with AI, cutting costs 70%, resolving 65% of tickets, speeding replies and boosting CSAT from 85% to 94%.

25May 9, 2026

by Haroune Bejgui

Product Development Manager

How to Build a Business Case for AI Support Automation (Template for CX Leaders)

Pinpoint high-volume tickets, model ROI, run a 30-day pilot, and present a one-page plan to secure AI support automation buy-in.

151May 7, 2026

by Alex Khoroshchak

CEO of CoSupport AI

Freshdesk Alternatives for Growing SaaS Support Teams: What to Look for in 2026

Compare Freshdesk alternatives by pricing, AI automation, and integrations to choose the best support tool for scaling SaaS teams.

281May 5, 2026

by Viktoriia Yadoshchuk

Content Writer

How to Automate Zendesk Replies with AI: Step-by-Step Guide (2026)

How to automate Zendesk replies with AI: triggers vs AI agents, setup in the AI agents workspace, testing, metrics, and FAQ automation best practices.

157May 4, 2026

by Haroune Bejgui

Product Development Manager

Best AI Integrations for Zendesk in 2026

Seven AI agents that work inside Zendesk, compared: Zendesk AI agents, Fin, Forethought, eesel AI, Fini, IrisAgent and CoSupport AI, by price, unit and setup.