Freshdesk AI Agents: Power Up Your Support with CoSupport AI
CoSupport AI integrates seamlessly with Freshdesk and Freshchat, bringing AI-powered automation and real-time agent assist to your customer support workspace. It helps teams automate the resolution process for repetitive tickets, reduce manual workload, improve response time, and deliver consistent AI-driven customer service across chat, ticketing, and email.
90% Resolution Rate
Automates routine tickets with high accuracy
80% Faster Responses
Improves response and resolution time
40+ Languages
Delivers consistent multilingual support
90% Resolution Rate
Automates routine tickets with high accuracy
80% Faster Responses
Improves response and resolution time
40+ Languages
Delivers consistent multilingual support
Trusted By
Why Choose CoSupport for Freshdesk AI Agents
Handle chats, tickets, and emails autonomously across all support channels.
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Integration with Freshdesk Tools
CoSupport AI integrates directly with Freshdesk and Freshchat. The AI is trained on your past tickets, FAQs, and help articles to deliver context-aware support service across chat, ticketing, and email.
Key Use Cases:
CoSupport AI for Zendesk in Practice
CoSupport AI for Freshdesk deflects repetitive requests with instant replies in Freshdesk and Freshchat.
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How to Set Up
CoSupport AI Agents for Freshdesk
Integrating CoSupport AI into Freshdesk requires no complex setup or coding — the entire process takes just a few minutes.
1. Set Up Your AI Agent
Define AI’s role, tone of voice and behavior.
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2. Connect Data Sources
Link your help center, product docs and FAQs to train the AI on accurate content.
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3. Test the AI
Simulate real customer conversations, refine responses, and validate accuracy before launch.
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4. Deploy Across Channels
Go live on your preferred channels – website or in-app chat, email, or social media — users get help instantly.
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5. Analyze and Improve
Track KPIs with intuitive dashboards, measure customer satisfaction, and fine-tune AI performance with reinforcement learning.
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Real Case: CoSupport AI Agents
for Freshdesk in Action
UK-based e-commerce supplier of catering equipment that use Freshdesk.
Achieved Key Results
50% of repetitive email tickets are resolved automatically.
23-minute average resolution time.
Chris J., Customer Success Manager
“Our customers love the instant, high-quality responses. I’ve been impressed with CoSupport’s professional approach and how quickly they helped us reach our goals.”
Read the Case →
AI for Freshdesk Across Industries
Automate technical support and troubleshooting with Freshdesk AI agents, allowing teams to focus on product innovation and growth.
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Data Privacy and Security
Enterprise-grade security comes standard with every Freshdesk AI Integration:
1 Client = 1 Dedicated Server — complete data isolation
GDPR, ISO 27001, and CCPA compliant
Data Anonymization before AI training
Flexible deployment: cloud or on-premises
Your customer data never leaves your environment. CoSupport AI runs entirely on owned infrastructure, ensuring
full compliance and transparency.
Patented Technology for Reliable
AI Automation
Powered by a U.S.-patented multi-modal message generation system, CoSupport AI
ensures factual, brand-aligned responses.
3× faster responses
compared to baseline LLMs.
Non-hallucinating AI trained
exclusively on your company data.
Limitless AI customization, including tone
of voice, escalation logic, and AI behavior.
Transparent Pricing and Predictable ROI
Choose the plan that best fits your workflow — no hidden costs, unlimited users, full transparency:
Resolution-Based
from $0.59 per resolution,
pay for solved tickets only.
Server-Based
from $190/month,
fixed fee for unlimited AI responses.
Response-Based
from $0.10 per message,
pay only for AI replies.
Try It Free for 14 Days — test CoSupport AI inside Zendesk and measure your performance improvements in real time.
Request a Demo and Start
Using Freshdesk AI Now
Experience how CoSupport AI transforms Zendesk support operations.
Trusted by SaaS, eCommerce, and BPO teams worldwide.
Automated chat and email replies
Instant AI reply suggestions for agents
Multilingual 24/7 coverage