Any Shopify plan
Patented Architecture*
ISO 27001, GDPR + CCPA
*that stops the AI inventing order or refund answers
Trusted by 300+ Brands
Up to 90% of repetitive tickets is the deflection ceiling. Live accounts average 74%, and CoSupport AI 2.0 beta users report 85%.
↓2.5x
average resolution time
90%
tickets handled by the AI
Our customers love the instant, high-quality responses. I have been impressed with CoSupport's professional and helpful attitude towards implementation and helping us reach our goals.
Customer Success Manager
WISMO (where is my order) accounts for an estimated 25-40% of e-commerce tickets, and the AI easily takes over that portion of your support volume.
CoSupport AI connects to your Shopify store through API, giving the AI Agent access to live order and product data. It understands the customer's order, answers their questions, and takes action, all within a single conversation. Shopper asks:
What the AI does
Reads order status and shipping details, then provides the latest status and tracking information.
Routine tickets are resolved without an agent ever touching them. Anything outside the AI's knowledge is escalated to a human with the full context attached.
Choose a shopper question and watch the AI pull the order from Shopify, answer it, and show you exactly where the answer came from.
Pick a question a shopper would actually send.
Demo store, live connector. Your pilot runs on your own orders.
You get two products. One faces your shoppers, one sits with your team.
Handles shoppers directly. It reads the ticket, resolves it using your Shopify and helpdesk data, and escalates only what it can't handle.
Reads Shopify + helpdesk data.
Resolves tickets end-to-end.
Escalates only what it can't handle.
Works next to your agents. It drafts replies, summarizes conversations, suggests resolutions, translates conversations and more. Your team moves faster on the tickets that require judgment.
Drafts replies your agents review.
Summarizes long conversations.
Translates + suggests resolutions.
You don't need a helpdesk or CRM to use CoSupport AI with Shopify.
Trained on your data only
Shopify, website, documentation, past tickets. No external sources.
Decision log per reply
Every answer shows the reasoning, actions taken, and sources pulled.
99% response accuracy
Patented anti-hallucination architecture (USPTO US11823031B1).
Certified & compliant
ISO 27001 certified. GDPR and CCPA compliant.
Dedicated server per client
Each client runs on isolated infrastructure. No shared tenancy.
Encrypted end-to-end
Data encrypted at rest and in transit. Full details in security overview.
Gorgias is legitimately good at native Shopify depth, and for a lot of merchants it earns its price. The comparison that matters for automation is the AI itself.
AI pricing
Three published models, you pick one:
CoSupport AI
Three published models, you pick one:
Gorgias AI Agent
Resolution guarantee
60% by day 60, or full refund.
None published.
Helpdesk required
No: standalone widget, or on the helpdesk you already run.
Yes: runs only inside Gorgias.
You run a no-cost 30-day pilot with 1,000 free AI responses. If the AI doesn't reach 60% resolution by day 60, you get a full refund of everything you paid.
Last updated: August 2026 · Reviewed by Eugen Nesterenko, CMO
