Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

This January 2026 update introduces in-conversation FAQ creation in the Control Desk, allowing support teams to turn resolved customer questions into structured knowledge without leaving active workflows.

How Zendesk teams cut response times, deflect 47% of tickets, and boost agent productivity by deploying AI with unified data, oversight, and phased rollouts.

AI agents now handle full-ticket resolutions — compare five support AI options by accuracy, setup time, channel coverage, and pricing.

No-code app builders let support teams automate repetitive tickets, integrate with CRMs, and cut resolution time—compare five platforms, setup, pricing, and security.

Compare five Intercom alternatives by AI features, pricing, channels, and best use cases to find the right AI-driven customer support platform.

Explains when ChatGPT is safe for support, its limits (outdated data, hallucinations), and how RAG, integrations, and human oversight improve accuracy.