Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

Compare Zendesk AI's fast, no-code deployment and native integrations with customizable dedicated AI models—trade-offs in cost, control, and maintenance.

AI-native platforms offer faster deployment and lower costs; Service Cloud suits enterprises needing deep CRM integration, customization, and compliance.

Generic AI often hallucinates, lacks company data, and can't integrate with CRMs—purpose-built AI provides context, actions, and real resolutions.

Discover how CoSupport AI helps companies scale customer service with dedicated AI models, near-zero hallucinations, and a phased approach from AI-assisted replies to full automation.

AI agents break the link between ticket volume and headcount, automating repetitive support to cut costs, improve response times, and scale 24/7.

One AI excels at deep reasoning, another at large-document search, and a third offers fast office-suite integration—match your support stack to the right approach.