Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

Explains when ChatGPT is safe for support, its limits (outdated data, hallucinations), and how RAG, integrations, and human oversight improve accuracy.

AI in customer support by 2026: smarter routing, conversational agents, omnichannel personalization and proactive issue prevention—paired with human oversight.

How AI-powered cross-language semantic search finds answers across languages, improves accuracy, and reduces support tickets with localization and content tips.

LLMs only succeed when teams define clear problems, prepare data, enforce governance, and scale gradually.

Explore the December CoSupport AI product update featuring redesigned Analytics, improved onboarding, in-platform KB editing, Google SSO, and smarter account management tools.

Coca-Cola uses AI for localization, faster creative production, and real-time engagement across translation, generative design, chatbots, and smart vending.