AI Copilot for Customer Support

for Customer Support Agents,

Built on Your Company's Data

A faster, more precise, cost-efficient, and secure patented AI solution, designed for Customer Support and Business Intelligence, unlike general-purpose language models

*We patented our AI solution
as no one else does
*We patented our AI solution
as no one else does

CoSupport AI

Media Recognition:

AI for Customer Support & BI 360°

Your business holds untapped data: customer support emails, chats, product FAQs, blog posts, internal documentation, and more. CoSupport™ AI copilot transforms your data into an endless source of product and business intelligence. Our AI solution for customer support and an internal AI copilot empower organizations with contextual information powered by Natural Language Processing technology.

CoSupport AI enhances customer support and empowers businesses with data-driven insights

customer service automatisation

Are the number of requests wearing down your agents?

AI-Powered Response Automation

Delegate up to 100% of requests to our AI assistants. Decide what fraction of requests to address to AI. The rules are yours.

Support agent assistant

Does your team fail to answer at a break-neck speed?

Patented Response Acceleration Technology

Benefit from our AI assistant response speed. CoSupport Agent responds in milliseconds while GPT needs 3-5 seconds for request.

personal business copilot

Eager to see areas of improvement clearly?

BI Copilot for the Helicopter View

Ask AI simple questions and get insights to make decisions on complex issues. Ground your strategy on approved insights.

AI for Customer Support & BI 360°

CoSupport™ AI has the power to redefine the way businesses act. From HR to finance, customer experience, sales & marketing, analytics, and your business operations. With an internal AI copilot, employees could simply ask a question or highlight the problem and receive intelligent answers from the data across your company infrastructure.

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cosupport™

cosupport™ customer

Self-sufficient generative AI for customer support that delivers highly accurate responses to your customers all on its own. CoSupport™ Customer saves thousands of man-hours by handling up to 100% of customers’ requests with its comprehensive AI customer care.

cosupport™ agent

AI agent assistant is designed to boost productivity of your human support staff. CoSupport™ Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread.

Explore how the CoSupport Agent can transform your Zendesk experience  →

cosupport™ bi

Innovative AI assistant for internal use within your organization that offers insights based on context relevant to your products and customers. To achieve this, we connect to your company’s data sources and it gains real live knowledge.

power-gen-ai-copilot

The Power of GenAI Copilots for Customer Support and Internal Productivity

The use of generative AI tools for customer support has the potential to amplify customer satisfaction, enhance employees’ decision-making processes, and elevate the productivity of Customer Service teams.

Nowadays companies can have their own AI for customer support solutions that studies your products and customers which then turns this knowledge into invaluable business insights in a way no human can.

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Can automate work activities that absorb 60% to 70% of employees’ time today.
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Around 60% of businesses integrate generative AI into their work environments.
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Generative AI copilots have the potential to generate $2.6 trillion to $4.4 trillion in value across all industries.

What benefits does each CoSupportTM AI copilot brings?

CoSupport™ Customer

Designed for Customer Self Service

With CoSupport™ Customer your human agents can focus on complex issues. Our AI for customer support works seamlessly with your human support staff and manages up to 70% of typical questions across multiple channels.

CoSupport™ Agent

AI Agent Assistant Designed for Customer Support Teams

Now you can process requests faster and easier. With CoSupport™ Agent, your support team can process tickets 30-80% faster. You receive the customer’s email and an AI agent assistant generates unique reply suggestions based on actual context.

Innovative Solution

CoSupport™ BI

Get an internal AI copilot that delivers game-changing insights to key areas of your organization

Your own generative AI for customer support for internal use in your organization that is available 24/7. It’s got all the insights into your business processes and delivers the necessary information based on communication with your customers.

Lets see how CoSupport™ BI works for different departments. Choose your role ↓

CoSupport™ AI uses context from your actual data for all of your business needs.

Be the first to transform customer support into a magical hub of Business Intelligence and ideas without the need for additional staff.

Get started with your own AI for customer support in four easy steps

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1. Request

Request Demo & Quote today. We will receive your request within minutes and get back to you.

Takes only 2 min.

Email icon

1. Request

Takes only 2 min.

Request Demo & Quote today. We will receive your request within minutes and get back to you.

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2. Integration

Our team will take a look at your data, structure it, train AI models on it, and connect to your communication channels.

Takes 2-4 weeks (approx)

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2. Integration

Takes 2-4 weeks (approx)

Our team will take a look at your data, structure it, train AI models on it, and connect to your communication channels.

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3. Testing

Together with you we test it on your actual workflow and fine-tune it for perfect results.

Takes 1-2 weeks (approx)

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3. Testing

Takes 1-2 weeks (approx)

Together with you we test it on your actual workflow and fine-tune it for perfect results.

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4. Launch

When you are satisfied with the test results: we launch it live across your whole business. Take a snap of a finger!

Takes a snap of fingers!

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4. Launch

Takes a snap of fingers!

When you are satisfied with the test results: we launch it live across your whole business. Take a snap of a finger!

CoSupport™ BI is an internal AI copilot that integrates with your business messenger of choice

ClickUp

Rocket Chat

Slack

Discord

Microsoft Teams

Mattermost*

Freshdesk

Zendesk

Intercom

Gorgias

Zoho Desk

Help scout*

Zendesk

Zoho Desk

Freshdesk

Intercom

Help scout

Gorgias*

* and other CRM systems.

An AI Business Analyst for informed decision-making and business insights
An AI Business Analyst for informed decision-making and business insights
An AI Business Analyst for informed decision-making and business insights

Enterprise-grade integration

Security, customization, and flexibility are cornerstones for big companies. At CoSupport™ we value Data Privacy & Security and offer special features tailored to enterprise clients. Each client will have their own, dedicated team for a custom CoSupport™ engine installation and 24/7 support.

Security, customisation and flexibility are cornerstones for big companies. CoSupport™ is available for enterprise clients with these special features. Each client will have their own dedicated team for a custom CoSupport™ engine setup and 24/7 support.

ISO Certified & GDPR compliant

Our locations are ISO 27001:2013 certified which ensures the security of your customer's data.

24/7/365 Support

Each Enterprise Client onboarding comes with full round-the-clock support to ensure your business operations are uninterrupted.

Dedicated self-hosted LLM

Enterprise clients may have dedicated LLM hosted on off or on-site servers for an unprecedented level of security. Unlike other AI customer service companies, we ensure that no data goes outside of your company's AI model.

99.9 Uptime

Dedicated and replicated instances allow us to guarantee continuous accessibility of service and eliminate the risk of failure.

Fortune 500 companies worldwide that already use AI for customer support and Business Intelligence:

CoSupport AI Achieved the Patent for Its AI for Customer Support Solutions That Innovate Business Operations

CoSupport™ AI's Patented AI Message Generation Technology delivers swift, precise, and cost-effective solutions, ensuring top-notch data security. Our patented, specialized AI architecture is specifically designed for customer support, offering unparalleled efficiency and accuracy in response times.

This innovation has been officially recognized by the United States Patent and Trademark Office as a transformative leap forward, offering unparalleled advantages for customer support operations.

DATA SECURITY

CoSupport™ Agent uses client-specific proprietary data and avoids external databases, greatly reducing data vulnerability compared to LLMs like GPT-3.5.

Trained on anonymized data, it minimizes the risk of personal data leaks.

A QUICK RESPONSE TIME

CoSupport™ Agent, featuring patented AI architecture, responds to individual queries in milliseconds, compared to ChatGPT's 2-3 seconds.

In message threads, it replies within 5 seconds, significantly faster than ChatGPT's response time of over 15 seconds.

COST-EFFECTIVENESS

Less resource-intensive models offer greater cost-effectiveness compared to larger LLMs, leading to lower operational costs.

Its pricing is straightforward and transparent, featuring a one-time fee for a ready-to-use AI product, in contrast to the complex pricing structures of larger AI platforms like OpenAI.

HIGH PRECISION

By training on specialized datasets tailored to specific company products and services, enabling deeper conversation context understanding and accurate responses, unlike broader LLMs.

Frequently asked questions

What is generative AI for customer support, and how can business benefit from it?

Generative AI for customer support is a suite of technologies that, when applied to the customer service domain, enhance performance and cost-efficiency. The term “generative AI” is related to the Artificial Intelligence’s ability to produce original content in a form of text, image, or voice message. The primary task of solutions for customer support built on generative AI technologies is routine task automation. Here is a few use cases on how AI handles this task:

  • an AI chatbot provides response suggestions or ready-to-send answers to users’ queries;

  • AI analyzes customers’ purchasing history, the content of correspondence and interactions with products and rervices provider; based on this data, AI tools for customer support share recommendations based on users’ preferences;

  • AI collects data related to the relationships between a brand and its clients to summarize data and elicit business insights for future business developments.

Generative AI for customer support exists in various forms; however, the most widespread AI solution is AI-powered chatbots and assistants that communicate with customers in a human-like manner.

AI chatbots and assistants integrate with all channels of communication, such as email, social media, live chats, interactive voice response (IVR) systems, and self-service portals. Such integration results in response time reduction, rate of resolved tickets increase, the reduction of cost per contact, and other enhancements to customer service-related metrics. 

The final goal of AI integration to customer support  is the enhanced customer experience and a higher level of customer satisfaction.

How can your business benefit from CoSupport AI tools for customer support?

By CoSupport AI’s solutions implementation, a business benefits from all the capabilities that generative AI offers in customer support. These capabilities are as follows:

  • response automation based on the innovative approaches that ensures answers precision, relevancy, and personalization;

  • assistance for customer service agents with up to 80% automation, allowing human agents to curate response content;

  • AI integration with all popular tools and across different channels, such as CRMs, email, website chats, and social media;

  • AI application to analyzing data for more efficient decision-making and improvements in customer service domain and business in general.

CoSupport AI products’ capabilities entails the following benefits for businesses:

  • 24/7 support that excludes human errors, lack of motivation, and distractors impact;

  • considerable saving of time and effort, along with less resource-demanding scaling up the customer service due to delegating the routine to AI assistants;

  • Substantial reduction in budgets as a result of decreased expenditures on hiring staff and operational processes maintenance.

Klarna’s case is a good example of the business benefits achievable through generative AI implementation in customer support. Klarna achieved a reduction of response time from 11 minutes to 2 and the decrease in repeated queries by 25%. Its predicted rise in profits was announced as $40 million due to AI integration.

Why are CoSupport AI tools for customer support different from other solutions?

CoSupport AI solutions are based on what the team calls native AI. It’s the suite of distinct approaches that allows for building deeply custom products.

Customization is treated not only in general terms, meaning that products are tailored to the needs of a particular company. Customization also implies that the opportunity to adjust solutions to a particular business are wider compared to the solutions that are based on the ready-to-use products, such as well-known LLMs. 

CoSupport AI builds solutions, adjusting key AI models parameters and influencing the outcome directly. The cornerstones of outcomes are as follows:

  • response speed;

  • response precision;

  • data security.

The core of the approach that aims at deep customization is an ensemble of AI models, including models trained from scratch for high performance in a customer support domain and solid security. 

Here are four examples:

  • CoSupport AI uses the patented in the U.S. response acceleration architecture that allows one of the solutions, CoSupport Agent, to provide three times faster response compared to GPT;

  • the training data involved in a particular project never overlaps with the data related to other projects that provides close to zero risk of data leakage;

  • Intelligent Embedding approach, based on the embedding that are performed by a dedicated model, lay the foundation for a high response precision;

  • databases for back-end operations are organized in a way that provides close to zero risk of jailbreaking - the intrusion to the models’ “brains” for stealing sensitive data.

The CoSupport AI team has been working on distinct solutions development since [figure] year. Today, it invests all its experience and expertise in the creation of highly performative AI tools for customer support.

What do I need to implement AI for customer support solutions with CoSupport AI as a partner?

There aren’t any special requirements to start implementing AI in a business. However, it’s recommended to have a properly structured, comprehensive knowledge based for training the AI models. We may share with you the detailed recommendations on structuring your knowledge base for the most productive outcomes.

For two of CoSupport AI’s solutions, CoSupport Agent and CoSupport Customer, we’ll ask you for access to the databases related to the processes involved in a project.

CoSupport AI uses CoSupport AI Data Grid to keep your data safe - an approach to keeping and processing your data that minimizes the data loss and jailbreaking. All data is kept and processed on dedicated servers.

How much does it cost to implement AI for customer support solutions with CoSupport AI as a partner?

The approaches to the particular CoSupport AI’s solutions pricing policy are different due to the differences in solutions’ architectures and required assets, including expertise. However, all approaches have the pricing policies transparency in common.

Here are the basics of the pricing policy regarding key CoSupport AI products:

  • CoSupport Agent follows the scheme “fixed fee for one agent for one month.” In this way, the number of tokens (pieces of text such as syllables) often unpredictable, is excluded from the scheme for enhanced predictability. The fee is based on the number of responses provided with a stated limit. When the limit is exceeded, the additional charge is applied. 

  • CoSupport Customer pricing depends on the volume of AI responses. Such a policy is well-suited for environments with high customer requests flow and can be adjusted easily to the need for extensive automated interaction.

  • CoSupport BI follows the pricing policy “per user per month,” meaning that a particular user can make a fixed number of requests per month within a plan; any additional requests are charged extra. There is also an option “per team per month” available.

For each client, a custom pricing model is possible, depending on the solution’s complexity.

What workflow automation solutions does CoSupport AI offer for customer support?

CoSupport AI's solutions provide AI for customer support solutions, automating 80% to 100% of response and data processing tasks. At the same time, the extent of automation changes depending on a particular solution’s task:

  • CoSupport Agent provides up to 80% of response automation since the solution’s task is customer service agent assistance. By providing agents with response drafts, the AI assistant decreases response time and enhances the fraction of resolved issues. Though, the final decision on the response content is made by an agent.

  • CoSupport Customer provides up to 100% of response automation. The solution is developed to enhance the volume of processed conversations significantly and to scale up customer service rapidly and resource-efficiently.

The third solution in CoSupport AI’s portfolio, CoSupport BI, is hard to evaluate in terms of automation since its goal isn't response automation but delivering data for business insights through an AI chatbot interface.

Which tools can I integrate CoSupport AI solutions with?

CoSupport AI solutions integrate with all in-demand tools for customer service agents and team leads. Here is the list of possible integrations:

  • CoSupport Agent integrates with popular CRM systems, such as Zendesk or Freshdesk; integration with a custom CRM is also possible;

  • CoSupport Customer integrates with various communication channels like email, social media, or website and application chats;

  • CoSupport BI integrates with business communication tools, such as Slack or Microsoft Teams; on the back-end part, it integrates with all possible sources of data, including databases, internal documentation, knowledge bases, and others.

If you’re not sure about the possibility of CoSupport AI products integration with your favorite tools, contact our team, and we’ll apply all our expertise to find a solution.

SuperCharge your Business with CoSupport™ AI Assist 360°:

Customer Support + Customer Service + Business Intelligence

*We patented our AI solution
as no one else does

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