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CoSupport AI assistant is an AI solution for customer support agents. It uses generative AI to prepare response drafts, ensuring agents stay in control. Every reply is finalized by a human, combining efficiency with empathy and brand-aligned communication.
CoSupport AI joins the elite ranks with awarded U.S. patent for our customer support solution — #US72718379871243 📑. CoSupport AI Assistant responds to queries x3 faster than conventional models like ChatGPT, dramatically enhancing support efficiency.
Connect all your data sources, especially your ticket response history – which primarily features interactions between support agents and end-users. Within just a few weeks of training on your unique data set, the AI Assistant will begin providing highly accurate response suggestions to your support agents.
Your customer support agents can receive a response suggestion to a query from an AI agent assistant in just 1.5 seconds. Only four weeks post-implementation, you'll streamline ticket processing times, enhance ticket resolution efficiency, and significantly improve your support agents' productivity.
Instantly spotlights crucial questions and insights embedded within customer requests. Utilizing an advanced text markup tool, it emphasizes vital information, facilitating a visual structuring of meanings. This not only speeds up the process of understanding customer needs but also streamlines the response mechanism, leading to more accurate and personalized support interactions.
As CoSupport's AI analyzes more customer interaction data, its response suggestions become increasingly refined and effective. This state-of-the-art method allows the AI to learn from each interaction, ensuring continuous improvement in both responses and recommendations. Through extensive simulation of various customer support scenarios, our Reinforcement Learning (RL) models are adept at pinpointing the most effective solutions, significantly boosting customer satisfaction.
CoSupport AI Assistant replies to inquiries in just 1.5 seconds, ensuring instant, context-aware support that keeps your customers satisfied.
Klarna AI assistant Managed 2.3 million chats, covering 67% of customer service interactions through OpenAI.
Empowering businesses of all sizes, CoSupport AI matches Klarna's impressive efficiency handling millions of conversations and driving significant profit increases – without the hefty setup and monthly maintenance costs. Setup is quick and easy within weeks, making advanced customer support accessible to everyone. Learn more
The AI Assistant is one of three core components of the CoSupport AI Triangle — a 360° framework designed to drive business growth.
CoSupport AI Agent – an autonomous AI that fully manages customer interactions across chat, email, and social channels — reducing ticket volume and freeing your team to focus on complex cases.
CoSupport BI – an internal AI copilot that transforms customer conversations and knowledge bases into actionable insights, supporting smarter decisions across your organization.
Suggestion by CoSupport Agent:
To purchase travel insurance for your trip: Visit our website → Log in to your Account → Select Your Trip → Review Insurance Plans → Add Insurance to Your Cart → Confirm Your Purchase.
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I can solve the problem for you — we can do a replacement for your order for proper color. What’s your order number?
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Hey! I'm glad to help.
Under "Security," select Signing. Choose Password. Enter your new password, then select Change Password.
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Suggestion by CoSupport Agent:
Thank you for reaching out to us!
Here are the details about your accommodation:
Check-in Date and Time: July 22 at 12.30 P.M.
Check-in Date and Time: July 25 at 11.30 P.M.
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Suggestion by CoSupport Agent:
To purchase travel insurance for your trip: Visit our website → Log in to your Account → Select Your Trip → Review Insurance Plans → Add Insurance to Your Cart → Confirm Your Purchase.
Use this
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Suggestion by CoSupport Agent:
Hey!
I can solve the problem for you — we can do a replacement for your order for proper color. What’s your order number?
Use this
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Suggestion by CoSupport Agent:
Hey! I'm glad to help.
Under "Security," select Signing. Choose Password. Enter your new password, then select Change Password.
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Suggestion by CoSupport Agent:
Thank you for reaching out to us!
Here are the details about your accommodation:
Check-in Date and Time: July 22 at 12.30 P.M.
Check-in Date and Time: July 25 at 11.30 P.M.
Use this
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