Agent Assist AI:
every reply drafted before your agent opens a ticket
CoSupport AI Assistant is an agent assist AI that works alongside your support team inside a helpdesk. It learns from your knowledge base and historical tickets, prepares ready-to-send reply drafts, summarizes long conversations, and translates across 40+ languages. Your agent reviews the draft, edits where needed, and sends.
40+ languages
From $0.04 per response
~10 min
connection
ISO 27001
What does your support team gain from AI drafts?
Time – and what the business does with it. Every draft saves the minutes an agent would spend writing it; across a full queue that adds up to workdays every month.
7250%
10%
40%
How the math works: we count the minutes your agent spends writing each reply minus 1 minute to review the draft, across a full month. Your pilot measures the real number.
YOUR NUMBERS
—
hours back every month
—
—
a month in agent time
—
Your agents
edit instead of typing from scratch – every ticket starts answered.
Your team
gets capacity to handle more tickets without adding headcount.
Your customers
get replies faster across every channel.
Your business
plans staffing on real numbers instead of gut feel.
What does support Agent Assist software actually do?
Support agent assist software drafts replies, summarizes conversations, suggests resolutions, and translates when a customer writes in a language you don't speak. A support agent controls the final answers customers receive. CoSupport AI Assistant is designed for four key tasks:
01
Reply drafts
The Assistant reads an incoming ticket, understands customer intent, and prepares a ready-to-send draft using your knowledge base and business systems. An agent opens the ticket with the answer already written.
02
Suggested resolutions
Apart from drafting a reply, the Assistant outlines resolution steps for support agents, backed by the used sources.
03
Conversation summaries
For long threads, it produces a structured summary of the conversation so far – what the customer asked, what was already promised, and what remains open. An agent picks up a 40-message thread without rereading it.
04
Translations
It detects the customer's language and translates in both directions, so one agent can handle tickets in 40+ languages.
Watch a draft happen
“Hi, I think I was charged twice this month. Can you check what happened?”
AI Suggestion
Translate to Spanish
Hi Maria,
You're right – I can see two charges on August 3 for the same invoice. I've flagged the duplicate for a refund; it should land back on your card within 3 to 5 business days. The subscription itself is unaffected. Anything else you'd like me to check while I'm in your account?SUMMARY
Duplicate charge on one invoice, August 3. Refund initiated per billing policy. Subscription active, no further action needed.
SUGGESTED ACTION
Refund duplicate charge
SOURCE
Billing policy · section on duplicate payments + 12 past resolved tickets.
How do you add an AI assistant to your helpdesk?
01 →
Connect
Link your helpdesk, knowledge base, and business systems – about 10 minutes, no code. The Assistant learns from your help center, historical tickets, internal documentation, and company policies.
02 →
Go live
Full deployment takes about 3 days. Test it safely in a playground and go live with a click – suggestions will start populating in your helpdesk.
03 →
Pilot
30 days at no cost, with 1,000 AI responses included. You see how good the drafts are on real traffic.
04 →
Scale
Paid service starts.
Your pilot is active
Which no-code AI copilot offers the best internal agent assistance?
Judge a customer service copilot on four things. CoSupport AI Assistant is built to pass each one:
Native to the agent's workflow
drafts, summaries, and suggested resolutions appear inside the ticket view your team already works in, with nothing new to learn.
Sounds like your team
because it learns from your resolved tickets, drafts match the answers and tone your best agents already use.
For a market-wide shortlist of copilots and agents, see our 2026 tools roundup.
How accurate are AI copilot drafts?
CoSupport AI drafts hold 99% response accuracy, and your agent is the one who sends them.
Patented architecture
US11823031B1 covers a multi-model message generation architecture: the system reads the type of content in the ticket and the messages before it, then routes it to the model trained for that case – a first inquiry and an ongoing thread don't go to the same model. The same architecture runs CoSupport AI Agent.
Multi-step reasoning
Added in CoSupport AI 2.0: the AI searches your knowledge base, searches again when the first pass isn't enough, and validates information across sources before it drafts.
Agent control
Your agent edits and sends every draft — nothing reaches a customer without a person. As a result, the Assistant raises reply speed without touching the quality bar. Shelterluv reported zero hallucinations across its first three months with CoSupport AI.
CoSupport AI Assistant vs CoSupport AI Agent: which one does your team need?
CoSupport AI Assistant works for your agents, CoSupport AI Agent works instead of them. Most teams run both.
Who sends the reply
Your agent reviews and sends.
The AI resolves the ticket end to end.
Built for
Tickets that need human judgment.
Repetitive L1 inquiries – up to 90% of them.
What it produces
Ready-to-send drafts, summaries, suggested resolutions, translations.
Resolved tickets, executed actions, escalations with a structured summary.
The number to watch
Ticket handling time / Response time.
AI resolution rate.
Where to start
Pilot with drafts on live tickets.
Pilot with a resolution rate target.
Check CoSupport AI Agent ➔Who sends the reply
Your agent reviews and sends.
The AI resolves the ticket end to end.
Built for
Tickets that need human judgment.
Repetitive L1 inquiries – up to 90% of them.
What it produces
Ready-to-send drafts, summaries, suggested resolutions, translations.
Resolved tickets, executed actions, escalations with a structured summary.
The number to watch
Ticket handling time / Response time.
AI resolution rate.
Where to start
Pilot with drafts on live tickets.
Pilot with a resolution rate target.
Check CoSupport AI Agent ➔Together they cover the whole queue: CoSupport AI Agent autonomously resolves repetitive customer inquiries, and the Assistant prepares drafts for everything that reaches a human. How teams structure that split
Can one AI copilot handle multilingual support tickets?
Yes. The Assistant detects the customer's language and translates in both directions – the incoming message into your agent's language and the reply back – across 40+ languages. One queue, one team, no separate regional shifts.
Multilingual Customer ServiceHow much does agent assist AI cost?
CoSupport AI Assistant runs on one of two pricing models: $0.04 per AI response or a flat plan starting at $99 per 1,000 monthly tickets. For assist work, most teams pick per response – you pay for each draft, summary, or translation the AI produces, and for nothing else.
FLAT PLAN
MOST TEAMS PICK THISfrom $99
per 1,000 monthly tickets
Unlimited AI responses within your ticket volume.
PER RESPONSE
$0.04
per AI response
You pay for each draft, summary, or translation the AI produces – and for nothing else.
CoSupport AI in production
53%
AI-generated response suggestions cut full ticket resolution time by 53%, chosen after testing six AI vendors.
5,000
A 20-agent team runs 5,000 tickets a month – the scale a copilot has to keep up with.
More production numbers:
Is an AI copilot safe for customer data?
Each client gets a dedicated server, isolated from every other client, and every ticket is encrypted in transit and at rest. CoSupport is ISO 27001 certified and complies with GDPR and CCPA. Your tickets never train anyone else's model.
ISO 27001, CCPA + GDPR compliant
Dedicated server
Encrypted and anonymized
See CoSupport AI Assistant in action
Start with a 30-day pilot on your live tickets, 1,000 AI responses included, your agents in control of every send.
FAQ
CoSupport AI Assistant is an agent assist software from CoSupport AI, the customer support automation company founded in 2020 and trusted by 300+ brands. It prepares ready-to-send reply drafts, conversation summaries, suggested resolutions, and translations inside your helpdesk, built on a USPTO-patented reasoning architecture (US11823031B1). A human agent reviews and sends every reply. Pricing starts at $0.04 per AI response.
Last updated: August 2026 · Reviewed by Eugen Nesterenko, CMO