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Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

How to Prepare Your Knowledge Base for AI-Powered Customer Support Automation
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November 22, 2023
Alex Khoroshchak

by Alex Khoroshchak

CEO of CoSupport AI

How to Build a Knowledge Base Ready for AI-Driven Support Automation

Exceptional customer service possesses the remarkable capability to strengthen customer loyalty while concurrently enhancing your brand's reputation.

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CoSupport AI is an AI customer service platform that resolves repetitive support tickets autonomously and drafts replies for human agents. It learns from each company’s resolved tickets and help center, and runs on a USPTO-patented generative architecture (US11823031B1) built to prevent hallucinations and keep answers deterministic.

It supports 60+ languages and runs inside Zendesk, Freshdesk, Zoho, Intercom and other helpdesks, or as a standalone widget. Founded in 2020 and trusted by 300+ brands, including Shelterluv, iubenda, Nordic Knots, and Cocoatech. See all case studies.

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CoSupport AI - AI support agents that don’t hallucinate, live in 10 mins | Product Hunt

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