Zoho Desk AI agents for tickets and SalesIQ chats
CoSupport AI automates two communications channels in Zoho: it resolves Zoho Desk tickets and answers SalesIQ live chats, trained once on your data so both channels speak the same language.
Remedico connected CoSupport AI to Zoho Desk and Zoho SalesIQ and hit a 74% deflection rate within two weeks, saving $9,300 a month on support operations.
74%
of chats and tickets deflected
Zoho Desk + SalesIQ · healthcare software$9,300
saved per month
on support operations2 weeks
live in two weeks
full setup on both Zoho products · no client codeThat $9,300 a month came from deflecting 74% of the queue. Remedico success story (Zoho Desk + SalesIQ). Put your own Zoho Desk volume into the calculator and see your number.
60%
Spent on repetitive tickets now
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Same layer with CoSupport AI
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You keep
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Count your number. Try no-cost 30-day pilot measures the real number on your tickets.
One AI, two Zoho surfaces: it resolves tickets inside Zoho Desk and runs live chat inside SalesIQ, trained on the same company data so answers stay consistent across both.
Zoho Desk (tickets, email)
CoSupport AI resolves repetitive tickets end to end, triages by topic and urgency, drafts replies for agents on complex cases.
Handoff to humans: escalates with full ticket context and suggested next step.
Zoho SalesIQ (live chat)
CoSupport AI answers customer questions in live chat in real time and resolves common requests.
Handoff to humans: transfers the chat mid-conversation with history attached.
Two products do this work: CoSupport AI Agent resolves requests autonomously, and CoSupport AI Assistant drafts replies for your agents. The AI detects the customer's language and answers in it, in 40+ languages, across both Desk and SalesIQ.
Zia is Zoho's built-in AI: it drafts replies and summarizes threads for your agents, and its Answer Bot answers basic questions in chat from your published help articles. CoSupport AI is a dedicated support AI that resolves repetitive tickets autonomously, trains on your own tickets, and carries a full-refund resolution guarantee.
Training data
Your resolved tickets, snippets, and help center.
CoSupport AI
Your resolved tickets, snippets, and help center.
General models plus your published help articles.
Zia (native Zoho)
General models plus your published help articles.
Accuracy safeguard
99% response accuracy, patented anti-hallucination architecture (US11823031B1).
No published accuracy guarantee.
Pricing model
$0.19 per resolved ticket, $99/mo flat for your ticket volume, or $0.04 per response.
Seat-based – the full native Zia suite effectively needs Enterprise ($40/agent/mo).
Guarantee
60% AI resolution by day 60 or full refund.
None.
Connecting CoSupport AI to your Zoho products takes minutes, no code. Most teams are fully live within about 3 days, once the AI has trained on your history and you've reviewed its replies.
01 →
Connect Zoho Desk
In your CoSupport AI dashboard, click Connect Helpdesk and pick Zoho Desk. Paste the credentials you create in your Zoho Developer Console, then paste one ready-made script into your Zoho Desk workflow automation — no code to write.
02 →
Add SalesIQ in about 10 minutes
Pick Zoho SalesIQ in the same wizard, import the ready bot template, and publish. Live chat runs on the same trained model.
03 →
Train, test, go live
The AI trains on your historical tickets, help center, and chat logs; you review test answers. Then it starts resolving real traffic and the no-cost 30-day pilot begins, with 1,000 free AI responses.
Flexible pricing models — all with unlimited user seats: $0.19 per resolved ticket, $99/mo flat for your ticket volume, or $0.04 per response. No setup fees, no long-term contract.
Resolution-Based
$0.19
per resolved ticket
Server-Based
Most Popular$99
per month
Response-Based
$0.04
per AI response
The pilot is free for 30 days. If the AI doesn't reach 60% resolution by day 60, every paid day is refunded.
Teams using AI with Zoho Desk include e-commerce, SaaS, education, finance, and healthcare — each with its own repetitive layer.
eCommerce
Order status, returns, and delivery questions resolve without an agent, around the clock.
SaaS and Technology
Account, billing, and how-to tickets go to the AI; product edge cases route to the team.
Education
Schedule, tuition, and course access questions get instant answers, and application-season peaks stop stacking up in the queue.
Finance and Fintech
Card, statement, and onboarding questions resolve instantly; sensitive cases escalate straight to your team.
Your Zoho setup stays exactly as it is. Only the repetitive layer moves to the AI. You watch the deflection rate on your own tickets during the free 30-day pilot, and if the AI misses 60% resolution by day 60, every paid day comes back.
In both Desk and SalesIQ, the CoSupport AI Agent resolves L1 on its own, and CoSupport AI Assistant drafts replies for the tickets that need a human – your agents review and send. Chats hand off mid-conversation with history attached, coverage runs in 40+ languages, and deflection and FRT numbers come out of the pilot as a ready report for your COO.
Yes. CoSupport AI is ISO 27001 certified, GDPR and CCPA compliant, runs each client on a dedicated server, and encrypts data at rest and in transit. The Zoho connection runs on scoped credentials you create in your own Zoho Developer Console, and you can revoke them at any time.
ISO 27001
CCPA compliant
GDPR compliant
Dedicated server
Using another platform? Zendesk integration · Freshdesk integration · All integrations
Last updated: July 2026 · Reviewed by Eugen Nesterenko, CMO