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Product Development Manager
Haroune writes about building AI products that solve real customer problems. With 10+ years in global product development and hands-on experience shaping AI features for diverse industries, he offers a practical view on how great products come to life.
Hult International Business School
Product development and AI consulting for global clients
Passionate about personal development and relationship building; a long-time admirer of Dale Carnegie’s work
How to check whether an AI agent answers as well in Polish or Japanese as it does in English: a test set per language, a four-part rubric, who reviews, where it breaks, and what to track every month.
AI scales and cuts costs on repeat e‑commerce tickets; keep humans for disputes, escalations, and high‑judgment cases.
Compare 10 AI support platforms by billing model, resolution rates, integrations, and true cost per resolved ticket.
BPO ticket deflection benchmarks for 2026: ranges by maturity, metrics to validate results, and queue-based targets.
The main eesel AI alternatives for support: CoSupport AI, Intercom Fin, Zendesk AI agents, Ada, and Freshdesk Freddy AI. Pricing models and published results.
Benchmarks for AI autonomous resolution rates across retail, software, finance, travel, and subscriptions—how to measure, tag, and compare.
AI moved from deflecting customers to resolving tickets end-to-end—cutting costs, speeding responses, and requiring hybrid human oversight.
Reduce BPO support costs up to 30% by automating Tier‑1 tickets, improving self‑service, and boosting agent productivity with AI.
Compare three LivePerson alternatives that reduce setup time, lower costs, and automate ticket resolution for growing support teams.
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