Head of CoMarketing
Leads brand, growth, and demand generation at CoSupport AI — amplifying global presence, driving qualified pipeline, and transforming complex AI technology into scalable value for enterprise clients across industries.
Presented CoSupport AI at the AI World Series Award.
Expert in B2B marketing strategies.
Salesforce now owns Fin. If you're weighing a switch, here are 8 alternatives sorted by the decision that matters most: keep the Intercom helpdesk and change the AI, or change both. Published prices and what each one bills for.
An AI call center answers support calls with AI voice agents that understand the caller, check the account, follow your policies and resolve the request, then pass the call to a person when they can't. An example call, AI vs IVR, which calls to automate, what phone staffing costs, and a test script for your next demo.
Proactive customer service means the company moves first: it prevents, notifies or guides before the customer asks. The three types, the data, where it backfires, and how AI makes it affordable for every customer.
Volume is the wrong filter. Rank each ticket type by what it costs to serve each month, how long it takes to teach, how confidently an AI can close it, and what a wrong answer costs. A 6-factor scorecard, a worked example, guardrails and how to start.
A good handoff moves the customer to a person at the right moment, in the same conversation, with everything the AI already learned. Triggers by topic, the handoff payload, attempt caps, legal basics, and how to measure handoff quality.
Automate Shopify return flows: auto-approve standard refunds, route exceptions to agents, and track refund speed and errors.
AI agent assist speeds live chats and calls with reply drafts, knowledge links, policy checks, and CRM notes — start small and measure weekly.
eesel AI vs CoSupport AI compared: what each tool does, how they bill (per ticket worked vs per resolved ticket), actions, audit logs, security, and fit.
Founder replaced a support hire with AI, cutting costs 70%, resolving 65% of tickets, speeding replies and boosting CSAT from 85% to 94%.
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