YevheniiNesterenko

AI agent assist speeds live chats and calls with reply drafts, knowledge links, policy checks, and CRM notes — start small and measure weekly.

Automate repetitive sales tasks with grounded generative AI to save reps hours, cut costs, and measure ROI—start narrow and keep humans for judgment.

Compare Eesel and CoSupport for agent-assisted knowledge Q&A versus fully autonomous ticket resolution, integrations, and pricing.

Founder replaced a support hire with AI, cutting costs 70%, resolving 65% of tickets, speeding replies and boosting CSAT from 85% to 94%.

Slow support cuts CSAT, drives churn, and can cost SaaS firms up to ~$862K annually; faster responses and automation protect revenue.

How Sephora uses AR try-ons, chatbots, and skin diagnostics to personalize support, boost sales, and reduce returns.

AI support helps teams under five automate 60–80% of routine tickets, cut costs, deliver 24/7 service, and typically reach ROI within 60–90 days.

Autonomous AI handled 80% of support tickets in 90 days, slashing first response to 4s and cost to ~$1 while freeing humans for complex issues.

Learn what an AI agent is, how it works, and why it’s a powerful tool for automating customer support and enhancing efficiency.