Secure AI customer support: how CoSupport AI protects your data
Each client runs on a dedicated server, data is encrypted in transit and at rest, and personal details are removed before the AI learns from your content. You choose cloud hosting in the US or the EU, or on-premises hosting on your own servers. Your workspace stays private and under your team's control.
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Certifications and Compliance
ISO/IEC 27001, GDPR and CCPA/CPRA.
ISO 27001
CoSupport AI holds ISO/IEC 27001 certification. Its information security management system is audited on a regular basis against the international standard.
GDPR
The platform follows General Data Protection Regulation requirements for the personal data of EU residents, with full support for data subject rights and transparent data processing. The Data Processing Agreement is public.
CCPA/CPRA
CoSupport AI complies with CCPA and CPRA for California consumers, including the right to know, the right to delete and the right to opt out of the sale or sharing of personal information.
How CoSupport AI Protects Your Workspace
With five controls that are standard for every client from day one.
Each client runs in a private server environment: one client, one server. No other company's data sits next to yours.
Workspaces are fully separated, which removes cross-tenant risk.
Before any content enters AI optimization pipelines, personal identifiers such as names, emails, and payment details are removed. This process limits exposure and keeps source data private.
All information is encrypted during transfer and at rest. Messages, attachments, and metadata stay protected across the entire system.
Choose the setup that matches internal requirements: secure cloud hosting or a fully on-premises/self-hosted solution behind your own firewall.
Get Started Securely
CoSupport AI includes private servers, encryption, anonymization, and isolation from day one. All security features are standard and included across all plans.
Patented AI architecture*
74% AI resolution rate average across clients
No setup fees
*so the AI answers from your data instead of making things up
Got Questions? We've Got Answers!FAQ
It is when the vendor isolates your data and can show how each answer was produced. CoSupport AI runs each client on a dedicated server, encrypts data in transit and at rest, anonymizes personal details before the AI learns from them, and keeps a decision log for every reply. It is ISO 27001 certified and GDPR and CCPA compliant.
On servers in the US and the EU, on a server dedicated to your company.
No. CoSupport AI follows a one client, one server policy. Your workspace is fully separated from every other client.
Yes. Besides cloud hosting on Google Cloud Platform, CoSupport AI offers on-premises hosting, where the data stays on your own servers and never leaves your infrastructure.
Only for your own instance. The AI learns from your resolved tickets, help center and internal documentation to answer your customers, and that content never trains another client's model. Personal details are anonymized before any of it is used.
Yes. Every reply carries a decision log: what the AI read, which sources it used, which actions it took and the reasoning behind the answer. Confidence thresholds and routing logic are set per queue and workflow.
It doesn't make one up. When the AI can't verify an answer against your sources, it escalates the conversation to your team with the full history and a structured summary of what it found. More on safety and guardrails in AI agents.
Yes. CoSupport AI follows GDPR requirements, supports data subject rights, offers hosting on servers in the EU and publishes its Data Processing Agreement.
Yes. Both products run on the same dedicated server and under the same controls: encryption, anonymization and a decision log. The drafts CoSupport AI Assistant prepares for your agents come only from your own knowledge base and tickets.
No. Dedicated servers, encryption, anonymization and isolation are standard for every client from day one, including the free pilot.
They are public: the Data Processing Agreement, the Privacy and Cookies Policy and the Terms of Services. For questions from your security or legal team, write to [email protected].
Last updated: · Reviewed by Eugen Nesterenko, CMO