Product Development Manager
Amazon folded Rufus into Alexa for Shopping in May 2026. What Rufus did, what Amazon's numbers really measure, and what the merge teaches teams that run an AI assistant for customers.
CEO of CoSupport AI
Walmart Sparky answers product questions, builds carts from photos and reorders what you buy often. Here's what it does, what Walmart's numbers measure, and why Walmart's support work runs on a separate AI.
Head of CoMarketing
Zendesk plans run $19 to $115 per agent, then AI adds Copilot seats and $1.50 to $2.00 per resolution. What 5, 10, 25 and 50 agents really pay.
CTO
Most call center dashboards show thirty numbers. This guide defends eight, each with its formula, its blind spot and the metric that covers for it, on one worked month, plus a reference table of 17 metrics with sourced benchmarks.
Product Development Manager
How to check whether an AI agent answers as well in Polish or Japanese as it does in English: a test set per language, a four-part rubric, who reviews, where it breaks, and what to track every month.
CEO of CoSupport AI
Judge an AI copilot on 100 of your own tickets, not on a demo. Seven checks, a scorecard with pass marks, and the moment a ticket type should leave the copilot for an autonomous agent.
Head of CoMarketing
Salesforce now owns Fin. If you're weighing a switch, here are 8 alternatives sorted by the decision that matters most: keep the Intercom helpdesk and change the AI, or change both. Published prices and what each one bills for.
Head of CoMarketing
An AI call center answers support calls with AI voice agents that understand the caller, check the account, follow your policies and resolve the request, then pass the call to a person when they can't. An example call, AI vs IVR, which calls to automate, what phone staffing costs, and a test script for your next demo.
Head of CoMarketing
Proactive customer service means the company moves first: it prevents, notifies or guides before the customer asks. The three types, the data, where it backfires, and how AI makes it affordable for every customer.
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