When is the Time to Use AI
Ecommerce Assistant?
Order Inquiries Overload
Frequent questions about orders and returns drain your ecommerce team's resources.
Slow Replies
Delayed responses frustrate shoppers, leading to lost revenue and loyalty.
Costly Seasonal Scaling
Handling demand surges during sales or holidays inflates costs.
Inconsistent Experiences
Providing smooth support across platforms challenges ecommerce growth.
Challenges while Collecting Customer Feedback
Traditional methods are often delayed and do not provide immediate insights.
CoSupport AI is an excellent choice for your ecommerce store because it empowers you to deliver exceptional customer experiences while streamlining your operations, and drive additional sales through intelligent upselling opportunities.
CoSupport AI Ecommerce Assistant’s Benefits:
90% Automation Rate
Resolves routine inquiries instantly, reducing agent workload and response delays.
80% Faster Response Times
Speeds up ticket handling with AI-generated suggestions, boosting support team productivity.
99% Response Accuracy
Ensures precise, human-like answers tailored to your brand’s tone and style.
Scalability for Peak Seasons
Handles inquiry spikes during holidays and flash sales without increasing costs.
Data-Driven Insights
Optimizes support processes and boosts sales through actionable analytics powered by AI tools for ecommerce.
Reduced Operational Costs
Automates tasks and improves team productivity, cutting unnecessary expenses.
Testimonials
“CoSupport AI package automated 74% of our routine inquiries, significantly reducing agent workload and cutting ticket resolution time. Within the first few weeks, we saved around $7,000 monthly, delivered faster and better support, and boosted our sales by 35% thanks to quicker resolutions and an enhanced customer experience.”
– Customer Support Director, US online marketplace (NDA)
Try our interactive demos to see how CoSupport AI can save your ecommerce business time, money, and resources while enhancing customer satisfaction.
To handle customer requests, companies use various order management systems (OMS). AI Assistants can enhance ecommerce operations by integrating with OMS and warehouse systems. With these custom integrations, AI-powered tools can track and provide real-time order status updates, modify orders, offer personalized recommendations, and relay warehouse information to both stores and customers, ensuring a seamless shopping experience.
Here is how CoSupport
AI integrates into
ecommerce business:
Configure AI Persona
AI tone of voice, response structure, behavior, etc.
Connection to your OMS
Connect to your Order Management System to have real-time access to orders.
Configure AI Policies
Internal instructions for AI, like refund policy, cancellation policy, etc.
Launch
Chat widget/integration with response channels, etc.
CoSupport AI ensures enterprise-grade protection for your business and customer data. With ecommerce AI solutions, you can achieve advanced security measures while maintaining efficiency and compliance.
Data Leaks
Dedicated Servers
Unauthorized Access
Stay secure, compliant, and ready to scale with CoSupport AI.
ISO 27001 & GDPR Compliance
Certified for top-tier data protection.
Dedicated Servers
One client per server for complete data isolation.
Data Anonymization
Sensitive information is anonymized during model training.
End-to-End Encryption
Data is encrypted in transit and at rest.
Flexible Hosting
Choose secure cloud or on-premises hosting for full control.
Comprehensive Audit Trails
Track and monitor all data activities for transparency and compliance.
A US online marketplace specializing in personalized home goods and gifts handles approximately 16,000 customer inquiries monthly. They reached out to CoSupport AI seeking solutions to automate order management and streamline customer feedback collection. At the same time, they wanted to ensure data security throughout the process.
AI Agent
Automates responses to repetitive inquiries like delivery status and cancellations, integrated with Zendesk chat and ticketing.
AI Assistant
Provides support agents with ready-to-use reply suggestions seamlessly integrating data from Zendesk.
AI Business Intelligence
Provides actionable insights to enhance decision-making and optimize customer experience.
$7,000
is saved monthly for every 16,000 customer interactions.
74%
of routine inquiries are automated, reducing agent workload.
4-minute
average ticket resolution time (down from 30 minutes).
Seconds
to gain valuable real-time customer feedback insights.
See how CoSupport AI can give your customers quick answers anytime while keeping your company’s tone, and automating your everyday processes!
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