CoSupport AI integrates with Zendesk and resolves repetitive tickets on its own across Zendesk Chat, Messaging, and Tickets. Your team keeps the cases that need judgment, with the full ticket history attached.
Stats: 74% average resolution rate across clients · non-stop support in 120+ languages across chat, email, and phone.
Takes over the repetitive layer of your Zendesk queue and resolves those tickets autonomously, around the clock. Complex cases move to your team with the full ticket history attached. Capacity: up to 90% of repetitive requests.
Works alongside your agents inside Zendesk: it prepares a ready reply for each ticket, your agent reviews and sends. First response time drops while every answer keeps your tone.
Both work in 120+ languages – the AI detects each customer's language and answers in it.
Zendesk AI is the native automation built into Zendesk, priced per automated resolution. CoSupport AI is a dedicated support AI that trains only on your data and resolves repetitive tickets autonomously, and bills $0.50 per resolved ticket, with unresolved tickets free.
Pricing model
$0.50 per resolved ticket.
See pricing details.
CoSupport AI
$0.50 per resolved ticket.
See pricing details.
About $1.50-2.00 per automated resolution, above a small plan allowance (per Zendesk's published pricing).
Zendesk AI
About $1.50-2.00 per automated resolution, above a small plan allowance (per Zendesk's published pricing).
Trained on
Your resolved tickets, macros, and help center.
No tickets training, Zendesk's own models plus your help center.
Accuracy safeguard
99% response accuracy, patented anti-hallucination architecture (US11823031B1).
General models plus your help center.
Pilot
Free 30-day pilot with 1,000 AI responses on your real tickets.
Per Zendesk's automated-resolutions pricing · 2026 teardowns
01
Trains on general models
Answers stay generic. Zendesk AI runs on general models plus your knowledge base, not on your resolved tickets alone.
02
Tuning is on your side
Zendesk is native, but the resolution rate is yours to chase: the tuning and the meter sit with your team.
03
Overage bills itself
Above a small plan allowance, every automated resolution bills automatically, with no spend cap and no prior-month warning.
Moving off Zendesk's native AI? No rebuild.
The CoSupport AI Agent trains on your existing Zendesk history, and you can run both side by side through the 30-day pilot before you decide.
01
Ticket Deflection
Deflects repetitive tickets with instant AI-generated replies and Zendesk-powered workflow automation.
01
Ticket Deflection
Deflects repetitive tickets with instant AI-generated replies and Zendesk-powered workflow automation.
02
AI Assist and Draft Generation
Ready reply drafts for agents inside Zendesk.
02
AI Assist and Draft Generation
Ready reply drafts for agents inside Zendesk.
03
Multilingual Support
Detects the customer's language and answers in it, 120+ languages.
03
Multilingual Support
Detects the customer's language and answers in it, 120+ languages.
04
Sentiment-Aware AI Responses
Adapts tone to the customer's sentiment.
04
Sentiment-Aware AI Responses
Adapts tone to the customer's sentiment.
05
Continuous Learning from Zendesk Data Sources
Retrains on new resolved tickets and Guide articles.
05
Continuous Learning from Zendesk Data Sources
Retrains on new resolved tickets and Guide articles.
How teams structure the split in practice
01 →
Set Up Your AI Agent
Define AI's role, tone, channels, language, restrictions, and workflows.
02 →
Connect Data Sources
Link your help center, product docs, webpages and FAQs to train the AI.
03 →
Test AI Performance
Simulate real conversations, refine responses, validate accuracy before launch.
04 →
Deploy Across Channels
Go live on a website, in-app chat, email, or social media.
05
Analyze & Improve
Track KPIs on dashboards, measure CSAT, fine-tune performance.
Put your ticket volume and team into the calculator and compare what the repetitive layer costs today against CoSupport AI at $0.50 per resolved ticket.
60%
Spent on repetitive tickets now
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Same layer with CoSupport AI
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You keep
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Shelterluv runs CoSupport AI on Zendesk
For reference, Zendesk prices its AI agents per automated resolution: $1.50 on a commitment or $2.00 pay-as-you-go, per Zendesk's published pricing. CoSupport AI is $0.50 per resolved ticket.
Director of Customer Solutions
The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets I'm seeing come through are ones I wouldn't expect AI to be able to handle. CoSupport AI has exceeded my expectations.
73%
chat resolution rate
SaaS and Technology
Instant responses to technical queries, so teams focus on innovation.
eCommerce
Automate order tracking and management inquiries, free up agents.
Finance and Fintech
Secure AI-driven support for banking inquiries, transactions, account management.
Education
Manage student inquiries, admissions questions, and course support at scale.
Enterprise-grade security comes standard with every Zendesk AI Integration:
1 Client = 1 Dedicated Server
Complete data isolation
GDPR, ISO 27001, and CCPA compliant
Global standards, certified
Data Anonymization before AI training
Your data protected during training
CoSupport AI runs each client on a dedicated server with encryption at rest and in transit. Your data trains only your AI model.
Pay for outcomes only
$0.50/ resolved ticket
The first 1,000 AI responses run free on your real Zendesk queue. Trusted by SaaS, eCommerce, and BPO teams worldwide.
Last updated: · Reviewed by Eugen Nesterenko, CMO