CEO of CoSupport AI and its visionary leader, with 10+ years of experience in building tech solutions that scale. Believes that AI is the cornerstone of the future in customer service, revolutionizing how businesses support and engage with their customers.
Judge an AI copilot on 100 of your own tickets, not on a demo. Seven checks, a scorecard with pass marks, and the moment a ticket type should leave the copilot for an autonomous agent.
Exceptional customer service possesses the remarkable capability to strengthen customer loyalty while concurrently enhancing your brand's reputation.
Reduce Shopify WISMO tickets by syncing order and tracking data, offering a branded order lookup, and automating routine help-desk replies.
Valeriy Shkolniy is CTO at CoSupport AI, where he leads engineering for the company's AI support platform. With 10+ years in software engineering, he oversees the architecture behind CoSupport's AI Agent, from retrieval and knowledge base design to helpdesk integrations.
Agentforce charges $2 per conversation — at 10,000 monthly tickets, that's $20,000 before Salesforce licensing. Here's the full cost breakdown with real volume math.
How AI speeds B2C support with autonomous handling while augmenting B2B workflows for precision, SLA compliance, and relationship protection.
AI-native platforms offer faster deployment and lower costs; Service Cloud suits enterprises needing deep CRM integration, customization, and compliance.
Leads brand, growth, and demand generation at CoSupport AI — amplifying global presence, driving qualified pipeline, and transforming complex AI technology into scalable value for enterprise clients across industries.
Salesforce now owns Fin. If you're weighing a switch, here are 8 alternatives sorted by the decision that matters most: keep the Intercom helpdesk and change the AI, or change both. Published prices and what each one bills for.
An AI call center answers support calls with AI voice agents that understand the caller, check the account, follow your policies and resolve the request, then pass the call to a person when they can't. An example call, AI vs IVR, which calls to automate, what phone staffing costs, and a test script for your next demo.
Proactive customer service means the company moves first: it prevents, notifies or guides before the customer asks. The three types, the data, where it backfires, and how AI makes it affordable for every customer.
Haroune writes about building AI products that solve real customer problems. With 10+ years in global product development and hands-on experience shaping AI features for diverse industries, he offers a practical view on how great products come to life.
AI scales and cuts costs on repeat e‑commerce tickets; keep humans for disputes, escalations, and high‑judgment cases.
How to check whether an AI agent answers as well in Polish or Japanese as it does in English: a test set per language, a four-part rubric, who reviews, where it breaks, and what to track every month.
Compare 10 AI support platforms by billing model, resolution rates, integrations, and true cost per resolved ticket.
Writer and researcher with over 7 years of experience writing about agentic AI, generative models, and LLMs, following emerging trends closely, and focusing on finding the angles others miss.
AHT reveals speed and workload but can hide poor resolutions—AI cuts routine work yet can leave humans handling harder, longer cases.
CoSupport AI offers three transparent pricing models starting at $0.04 per response. Pay only for tickets the AI resolves. No setup fees. 60-day guarantee.
E-commerce, SaaS, and telecom use AI to cut support costs, speed responses, and automate Tier‑1 issues while preserving human escalation.
The expert who turns complex tech into clear strategy with 10 years of experience writing about AI and custom software development. Expertise in writing landing pages and lead-generating blog posts that convert into clients.
Softorino chose CoSupport AI after SIX other AI companies failed due to model hallucinations. CoSupport AI increased Resolved Tickets by 30% and reduced Response Time by 45%.
Compare GPT and Gemini to see which LLM better understands your inputs and how their context-awareness can improve your AI-powered solutions.
We're excited to share that CoSupport AI has just won a top award at the 2024 AI World Series in Dubai for our innovative AI-driven text generation solutions.
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