How much does AI customer support cost?

AI customer support pricing

$0.50/ resolved ticket

  • Pay only for tickets the AI closes
  • First 1,000 AI responses free
  • No seats needed to run it

You only pay for the result.

How does your bill work?

  1. Free pilot

    Connect your helpdesk in about 10 minutes. A resolution usually takes one to three AI responses, so the free 1,000 cover roughly 300 to 1,000 resolved tickets.

  2. $0.50 per AI resolution

    You're billed per ticket the AI resolves. Every resolution carries its decision log, so you can check what you're paying for.

  3. The rest of the queue

    With AI only, those tickets cost nothing. With people added, they get closed under the same SLA, and one quoted price per resolved ticket covers the whole queue.

5,000 tickets a month at 70% AI resolution

AI only: 3,500 × $0.50 = $1,750 a month, the other 1,500 stay with your team. With people: all 5,000 closed, one quoted price per resolved ticket. Remedico cut support costs by $9,300 a month on Zoho Desk with AI alone.

Need every ticket closed? Add people on the same queue.

The AI closes repetitive Tier 1 on its own, typically 60–85% of the queue. For the rest, add people: working under your brand, in the same thread the AI started.

  • Every ticket closed, AI first, then people.

  • One SLA for the whole queue, in the contract.

  • One price per resolved ticket, AI or human, quoted on your ticket mix and hours.

  • Start with AI only and add people later, on the same queue.

Want the details on 100% resolution and the SLA? We'll quote it on your ticket mix.

Talk to us

Frequently asked pricing questions

$0.50 per ticket the AI resolves. For 5,000 tickets a month at 70% AI resolution that's $1,750. See how the CoSupport AI Agent resolves a ticket.