Got Questions? We've Got Answers!
Got Questions?
We've Got Answers!
FAQ Category:
All
Product component:
All
Where is the data hosted/stored?
Servers are located in Germany. Dedicated LLM model for each client. One client — one server.
Security/Privacy
Do we need to give you access to our customers' data?
Yes, that's one of the options. The other is we can scrape it ourselves if requested.
Security/Privacy
Is CoSupport™ AI deployed on client’s side on top of their data?
No.
Security/Privacy
How do we know if our data is safe and secure?
We anonymize data “on the fly”, replace sensitive data with placeholders, and store the transformed data on a separate server.
Security/Privacy
Are we combining the client's data and other outside sources of information in order to improve our custom LLM model?
We can do it if requested. For example, we can scrape a website and use external documentation as well.
Security/Privacy
Which AI model do you use?
Our own, patent pending, in-house design.
Security/Privacy
What makes CoSupport™ AI different from other AI customer support tools?
We use a unique patent pending technology and offer an individual approach to each of our customers to achieve the most precise results.
Compare to competitors
How is CoSupport™ AI better than OpenAI?
First and foremost — Data privacy, which isn't possible with open-sources models.
Compare to competitors
How do you achieve accuracy in generation part of the process?
CoSupportTM AI is trained using your own data that is up-to-date and continuously learns from changes, whereas open-sourced models only know what was available a few years ago.
Compare to competitors
What kind of Customer Service do we offer?
We offer 24/7 dedicated customer service.
Compare to competitors
Is CoSupport™ AI like a ChatGPT for business?
Yes, only better in some regard.
Compare to competitors
What is the timeframe for deployment?
Depends on the amount of raw data available for extraction. Can be days, weeks or months.
Implementation
What is your pricing model?
We offer a custom quote for each individual client. Special pricing available for Enterprises.
Pricing
What is CoSupport™ AI price based on?
We structure our price around the value we can bring to your company.
Pricing
Can Support Agents type their own response instead of choosing between the two options it offers?
Yes, real agent can decide between 2 options, modify them or discard both options as wrong.
Feature specific
Will CoSupport™ Agent learn from Support Agent's modifications?
Yes, real agent can report incorrect suggestions.
Feature specific
Can CoSupport™ BI summarize the most common issues, show trends or number of tickets that take a long time to resolve?
Yes.
Feature specific
Can CoSupport™ BI go in detail about each issue, ticket or provide a list of such examples?
Yes, it can.
Feature specific
Can we sell stuff, using CoSupport™ Customer, aside from answering Customer Service & Tech support questions?
We can fully define the behaviors of our custom model, create custom responses, custom structure, and yes, we can also create something similar to “Recommended content” based on your customer's profile.
Feature specific
Which categories can TextLens feature highlight?
Main topic;
Sentiment (Positive/Neutral);
Relevancy (Spam/Not spam).
Feature specific
What does Natural Language Understanding(NLU) mean?
NLU is a subtopic or Natural Language Processing(NLP) in artificial intelligence that deals with machine reading comprehension. Basically, it's the way human language is enabled to be interpreted by AI and later transformed into a digital code.
General information
What are you using to train your AI models?
We use your real live conversations from customer support tickets as well as your knowledge base.
Security/Privacy
How much data CoSupport™ AI needs to work well?
The more the merrier, the more accurate it will be. CoSupport™ Customer and CoSupport™ BI can start with as little as a few paragraphs of product information. As for CoSupport™ Agent — at least 1000+ tickets.
General information
What open-sourced knowledge does CoSupport™ AI use to train its neural model?
Publically available data from the internet prior to 2022. Applicable to BI and Customer components only.
Security/Privacy
Will you help educate my team on the best usage practices?
Yes, our team will teach you how to use all AI-powered features that CuSupportTM AI has to offer.
Training/Support
What human languages does CoSupport™ AI support?
CoSupport™ Customer and CoSupport™ BI support top 30 most popular languages, and CoSupport™ Agent supports 5 most popular languages.
General information