About
CoSupport AI
CoSupport AI, a SupportYourApp company, provides AI customer support automation for teams that drown in repetitive tickets. CoSupport AI Agent resolves up to 90% of repetitive L1 requests on its own, and CoSupport AI Assistant drafts ready-to-send replies for human agents. Both detect the customer's language and answer in it, in 120+ languages, across chat, email, and voice. Founded in 2020. Patented in the US (US11823031B1). ISO 27001 certified, GDPR and CCPA compliant.
CoSupport AI trusted by 300+ brands
E-commerce and DTC brands (including Shopify stores), marketplaces, education, consumer apps, high-volume SaaS support teams, fintech, and the BPOs that staff support for others.
How did CoSupport AI start?
2020
It started in 2020 with a pattern Daria Leshchenko couldn't unsee. Fifteen years of building support operations, and every tool on the market gave the same result: generic bots, slow replies, zero memory of the customer. So she founded CoSupport AI and built the one she couldn't buy. Three years of R&D, hundreds of tests. Out of that came an AI assistant that drafts ready-to-send replies for support teams, now CoSupport AI Assistant.
2023–2024
In November 2023 the USPTO granted the patent for the message generation engine (US11823031B1). 2024 changed the pace: Alex Khoroshchak joined and took the CEO seat six months later, and CoSupport AI won the AI World Series Award for the best generative AI solution.
2025–2026
2025 turned the solution into a platform. 2026 shipped CoSupport AI 2.0 and brought CoSupport AI together with its parent company, SupportYourApp. Support used to be billed by the hour, whether the queue was busy or not. Now the bill is a resolved ticket: the AI closes the repetitive ones, people close the rest, on the same queue. The mission hasn't moved: AI carries the routine, people handle what people are good at.
Milestones
- 2020
Work starts on the AI core
- 2021
First multi-model architecture designed
- 2023
MVP launched after hundreds of tests
- 2023
USPTO patent granted for the message generation engine (November 21, 2023)
US11823031B1 - 2024
AI World Series Award, Best Generative AI Solution
Announcement - 2025
CoSupport AI platform launch
Release - 2026
CoSupport AI 2.0 released
Release Page
CoSupport AI Team
Numbers that matter
74%
Average AI resolution rate across clients
300+
Brands use CoSupport AI
120+
Languages, detected and answered automatically
85%
AI resolution according to beta users reports of CoSupport AI 2.0 (released June 2026)
USPTO US11823031B1
For the message generation engine
ISO 27001 certified
GDPR and CCPA compliant
What makes the platform different?
Custom AI models trained on your tickets, docs, and tone.
You pay per resolved ticket. Unresolved tickets cost nothing.
Patented message generation keeps hallucinations near zero.
Built-in resolution analytics and reporting so you see deflection, response times, and savings without extra tooling.
Case Studies
Smarter Support: How eCatering Scaled Email Support with AI
eCatering uses CoSupport AI to handle 50% of their repetitive email queries, ranging from product questions to order tracking. Integrated directly with Freshdesk, the AI Agent deflects routine tickets at scale, freeing human agents to focus on complex customer issues. →
74% Deflection in Two Weeks: Remedico on Zoho Desk
Remedico connected CoSupport AI to Zoho Desk and SalesIQ, deflected 74% of chats and tickets within two weeks, and saves $9,300 a month on support operations →
Big Impact, No Matter the Team Size: AI Success Story
CoSupport AI helped Hour Timesheet automate over 50% of incoming chats and cut resolution time by 70%, significantly boosting support efficiency. →
See the platform on your tickets
Run a free 30-day pilot on your real tickets: the first 1,000 AI responses are free, then you pay only for the tickets the AI resolves.