It all began in 2020, when Roman Lutsyshyn, a machine learning engineer, recognized a broken pattern in customer service: generic bots, delayed replies, and impersonal interactions. His vision? Build an AI that goes beyond automation — something truly intelligent, helpful, and human-like.
He shared the idea with Daria Leshchenko , an experienced entrepreneur with over 15 years of experience in customer support. She immediately saw its potential and gave the project its first real push. Over the next three years, under Roman’s technical leadership, they invested in deep R&D and created their first breakthrough: an AI assistant that generates ready-to-use reply suggestions for support teams — now known as CoAgent.
From Vision to AI Reality
CoSupport AI — an incredible team that focuses on developing and delivering AI solutions for customer service. With a passion for innovation and a deep understanding of machine learning algorithms, CoSupport AI team creates cutting-edge AI solutions that drive business growth.
Born from frustration with outdated tools and superficial automation, we built an all-in-one AI platform for customer service — designed to automate customer interactions, boost support team productivity, and deliver actionable business insights.
Trusted By
What's the Story
In 2023, the team defined a bigger mission: to build AI solutions that deliver immediate business results while fostering long-term innovation and setting a new standard for customer service. That vision led to the founding of CoSupport AI company.
The next pivotal moment came in 2024, when Alex Khoroshchak joined the team and became CEO six months later. Under his leadership, CoSupport AI evolved in 2025 from a powerful support tool into a fully customizable AI platform for customer service.
Looking ahead, the team is focused on expanding integrations, advancing AI accuracy, and making human – AI collaboration seamless for every business, regardless of size or industry. The mission remains the same as it was at the start: to set a new standard for customer service — one where AI is not just a tool, but a trusted partner.
Big Milestones That Shape the
Future of Customer Support
2021
First multi-model architecture
designed
2023
MVP launched after
hundreds of tests
Our Values
Innovations
Innovativeness is the driving force behind our solutions. We are constantly seeking to create groundbreaking technologies that shape the future.
Creativity
We always try to think beyond conventions to craft our solutions that revolutionize industries and elevate user experiences.
Teamwork
We grow through teamwork, as we believe in fostering a collaborative environment where diverse talents and expertise converge.
Honesty
Honesty is the bedrock of our company. We prioritize integrity, and open communication in our team as we strive to build long-lasting cooperation.
What Makes CoSupport AI Platform Different
Tailored to your tone of voice, rules, and workflows.
![[object Object] Image](/_next/image?url=%2Fimg%2Fabout%2Fwhat-makes%2Fmakes1-mobile.webp&w=3840&q=75)
Numbers That Matter
74%
average resolution rate,
proven across clients
15 years
of customer service expertise
2 US patents
recognition of our AI innovation
People Behind the CoSupport AI
![[object Object] image](/_next/image?url=%2Fimg%2Fabout%2Fpeople%2Fdaria.webp&w=1080&q=75)
![[object Object] image](/_next/image?url=%2Fimg%2Fabout%2Fpeople%2Falex.webp&w=1080&q=75)
![[object Object] image](/_next/image?url=%2Fimg%2Fabout%2Fpeople%2Froman.webp&w=1080&q=75)
![[object Object] image](/_next/image?url=%2Fimg%2Fabout%2Fpeople%2Fhamletina.webp&w=1080&q=75)
![[object Object] image](/_next/image?url=%2Fimg%2Fabout%2Fpeople%2Feugen.webp&w=1080&q=75)
Customer Journeys
Explore our case studies providing detailed insights into
our approach and solutions.