About
CoSupport AI
CoSupport AI is an AI customer support automation company built for support ops that drown in repetitive tickets. The platform pairs an autonomous AI Support Agent that resolves up to 90% of repetitive L1 requests with an AI Assistant that drafts ready-to-send replies for human agents, plus an AI Translator working in 40+ languages across chat, email, and voice. Founded in 2020. Patented in the US (US11823031B1). ISO 27001 certified, GDPR and CCPA compliant.
CoSupport AI trusted by 300+ brands
E-commerce and DTC brands (including Shopify stores), marketplaces, education, consumer apps, high-volume SaaS support teams, fintech, and the BPOs that staff support for others.
How did CoSupport AI start?
2020
It started in 2020 with a pattern Daria Leshchenko couldn't unsee. Fifteen years of building support operations, and every tool on the market gave the same result: generic bots, slow replies, zero memory of the customer. So she founded CoSupport AI and built the one she couldn't buy. Three years of R&D, hundreds of tests. Out of that came an AI assistant that drafts ready-to-send replies for support teams, now CoSupport AI Assistant.
2023-2024
In November 2023 the USPTO granted the patent for the message generation engine (US11823031B1). 2024 changed the pace: Alex Khoroshchak joined and took the CEO seat six months later, and CoSupport AI won the AI World Series Award for the best generative AI solution.
2025—2026
2025 turned the solution into a platform. 2026 shipped CoSupport AI 2.0. The mission hasn't moved: AI carries the routine, people handle what people are good at.
Milestones
- 2020
Work starts on the AI core
- 2021
First multi-model architecture designed
- 2023
MVP launched after hundreds of tests
- 2023
USPTO patent granted for the message generation engine (November 21, 2023)
US11823031B1 - 2024
AI World Series Award, Best Generative AI Solution
Announcement - 2025
CoSupport AI platform launch
Release - 2026
CoSupport AI 2.0 released
Release Page
CoSupport AI Team
Numbers that matter
74%
Average AI resolution rate across clients
300+
Brands use CoSupport AI
40+
Languages across chat, email, & voice
85%
AI resolution according to beta users reports of CoSupport AI 2.0 (released June 2026)
USPTO US11823031B1
For the message generation engine
ISO 27001 certified
GDPR and CCPA compliant
What makes the platform different?
Custom AI models Trained on your tickets, docs, and tone.
Unlimited AI responses on the server-based plan.
Patented message generation keeps hallucinations near zero.
Built-in resolution analytics and reporting so you see deflection, response times, and savings without extra tooling.
Case Studies
Smarter Support: How eCatering Scaled Email Support with AI
eCatering used CoSupport AI to deflect routine product and order questions via email. Integrated with Freshdesk, the AI responded instantly with full context. →
AI-Powered Predictive Insights to Drive Sales & Marketing
Saved hours of manual work and avoided costly missteps within 3 weeks of CoSupport AI Business Intelligence integration. →
Big Impact, No Matter the Team Size: AI Success Story
CoSupport AI helped Hour Timesheet automate over 50% of incoming chats and cut resolution time by 70%, significantly boosting support efficiency. →
See the platform on your tickets
Run a no-cost 30-day pilot: 1,000 free AI responses, and 60% AI resolution by day 60 or a full refund. You only pay for the result. Let's pilot together.