This Privacy and Cookies Policy (the “Policy”) describes the types of personal information CoSupport (“CoSupport ”, “we,” “our” or “us”) may collect from you or that you may provide when you visit our website located at https://cosupport.ai/ (the “Website”) and when you access and use the services and/or products provided by CoSupport (collectively the “Services”), and our practices for collecting, using, protecting and disclosing that information.
Capitalized terms used but not defined in this Policy have the meaning given to them in the Terms of Services and Reseller Terms of Services.
The original language of this Policy is English. CoSupport may make available translations of this Policy in other languages for convenience. In case of conflicts between the original English version and any translation, the English version shall prevail.
“End-User(s)” means any person or entity other than the Client, Users or Visitors with whom the Client or Users interact while using the Services.
”Client” means a customer of CoSupport.
“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that the Client, Users, or End-Users store, post, upload, or otherwise make available within the Services.
"Personal Data" shall have the meanings set out in any applicable privacy and data protection laws and regulations, including, but not be limited to the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and other similar laws that regulate the collection, use, disclosure, and protection of personal data.
”Reseller” means an unrelated third party authorized to resell the Services.
”User(s)” means an employee, agent, or representative of the Client, who accesses and uses the Services.
”Visitor” means any person or entity other than the Client, Users or End-Users who uses the public area of the Website that does not require logging in.
CoSupport is the controller of the Personal Data, as described in this Policy, unless otherwise stated.
Please note that this Policy does not apply to the extent that we process Personal Data in the role of a processor (or a comparable role such as a “service provider” in certain jurisdictions) on behalf of our Clients, including where we collect, use, share or process Personal Data via the Services. In such cases, CoSupport does not own, control or direct the use of any of the Client Data stored or processed by the Client, Users, or End-Users via the Services. Only the Client, Users, or End-Users are entitled to access, retrieve and direct the use of such Client Data. The Client, User, or End-User is the data controller under the applicable regulation for any Client Data containing Personal Data.
If the Personal Data has been submitted to us by or on behalf of a Client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable Client directly. We are not responsible for the privacy or data security practices of our Clients, which may differ from those set forth in this Policy. If not stated otherwise either in this Policy or in a separate disclosure, we process such Personal Data in the role of a processor or service provider on behalf of a Client (and/or its affiliates), who is the responsible controller of the applicable Personal Data. CoSupport shall not be considered as a processor of the Reseller. CoSupport is a separate processor when processing the Personal Data on behalf of a Client (and/or its affiliates), who has purchased the Services through the Reseller, and who is the responsible controller of the applicable Personal Data.
If the Personal Data has been submitted to us by or on behalf of a Client and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable Client directly.
CoSupport is largely unaware of what Client Data is actually being stored or made available by the Client, Users, or End-Users to the Services and does not directly access such Client Data except as authorized by the Client, or as necessary to provide Services to the Client.
Except as provided in this Policy, CoSupport does not independently cause Client Data containing Personal Data stored in connection with the Services to be transferred or otherwise made available to third parties, except to third party sub-processors who may process such data on behalf of CoSupport in connection with CoSupport’s provision of the Services to Clients.
CoSupport is not responsible for the content of the Personal Data contained in the Client Data or other information stored on its servers (or its sub-processors' servers) at the discretion of the Client, Users nor is CoSupport responsible for the manner in which the Client and Users collect, handle disclosure, distribute or otherwise process such information.
If you are a Client and need a Data Processing Agreement in addition to the Terms of Services, Reseller Terms of Services, and this Policy, please refer to the Data Processing Agreement.
We collect different types of information from or through the Services.
3.1 Information you provide directly to CoSupport
Account signup: When you sign up for the Account to access the Services, we ask for information like your name, contact number, email address, company name and country to complete the Account signup process. You may also provide us with more information such as your photo, time zone, etc.
Online forms: When you fill in online forms on the Website, we ask you for Information such as name, email address, company name, phone number.
Payment processing: When you purchase the Services from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number.
Contact with CoSupport: If you contact us, for example through our pages on social media sites, or otherwise, we may receive your name, company name and contact information (such as an email address, phone number), as well as any other content included in or associated with the message you send.
Interactions with CoSupport: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
3.2 Information Collected by Clients
A Client, Users, or End-Users may store or upload Client Data into the Services. CoSupport has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Services as part of Client Data.
3.3 Automatically Collected Information
Information from browsers, devices and servers: When you visit the Website, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about Visitors to the Website.
Information from application logs and mobile analytics: We collect information about your use of the Services and the Website from application logs and in-house usage analytics tools, and use it to understand how your use and needs can improve the Services and the Website. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
We and our third-party partners may use various technologies to collect and store the information, which may include cookies and similar tracking technologies. We use this information to measure the performance of our email campaigns, to provide analytical information, enhance the effectiveness of the Services and the Website, and for other purposes described in this Policy.
If you have any questions, concerns, or feedback about this Policy, please contact us by email at [email protected].