How much does Gorgias AI cost per resolution?

Gorgias's AI Agent is an add-on priced at $0.90 to $1.00 per AI-resolved conversation, on top of whichever Gorgias helpdesk plan you run (gorgias.com/pricing, July 2026). On a 10,000-ticket month at 60% AI resolution, that's $5,400 to $6,000 in AI fees.

Does CoSupport AI replace Gorgias?

It can, but it doesn't have to. CoSupport runs as a standalone chat widget on your storefront with no helpdesk required, or on top of Zendesk, Freshdesk, or Zoho Desk. If you keep Gorgias as your helpdesk, the widget handles AI resolution in front of it.

Can the AI resolve WISMO and returns tickets on Shopify?

Yes, through a native Shopify connector that reads live order data: order status, changes, refunds, availability and product info. The full list of Shopify actions is on the CoSupport for Shopify stores page.

What does CoSupport AI cost?

$0.50 per ticket the AI resolves, and unresolved tickets cost nothing. There are no setup fees, and the 30-day pilot includes 1,000 free AI responses. Full details and quote options sit on the pricing page.

How fast can a store go live before BFCM?

Connecting takes about 10 minutes and the AI reaches full live answers in about 3 days, so a pilot started in early October finishes with a month of real-queue data before Cyber Week.

What happens if the AI doesn't hit its numbers?

You pay only for tickets the AI resolves, so unresolved tickets cost nothing. Most teams reach 60% to 70% AI resolution in the first 60 days, and up to 90% of repetitive L1 tickets is the ceiling the system can reach on mature queues.

Gorgias alternatives for Shopify stores: compare the AI, keep your helpdesk

Gorgias earns its place on Shopify, and the helpdesk isn't the argument. The comparison that matters is the AI itself: Gorgias's AI Agent is an add-on at $0.90 to $1.00 per resolved conversation, whichever plan you're on. This page puts CoSupport AI next to it line by line, with the math at real store volumes.

Your monthly tickets7,500

7500%

5002,2502,5004,0004,5005,7506,5009,000 · BFCM

Both invoices price the same 60% AI-resolution rate — the rate most teams reach by day 60. One assumption, applied to both sides.

Gorgias

AI bill · per resolution

AI resolutions — ×
$0.90–1.00

—

AI total /
month

—

AI fees only. The Gorgias helpdesk plan is billed separately, whichever tier you're on. AI Agent rate from gorgias.com/pricing, August 2026.

CoSupport AI

AI bill · per resolution

AI resolutions — ×
$0.50

—

AI total / month

—

Unresolved tickets cost nothing, and the first 1,000 AI responses are free. See pricing details.

No seats needed to run it.

Make this your AI bill – Start Free Pilot

Standalone widget or on your helpdesk

120+ languages

Pay only for resolved tickets

Want to poke the AI first?

Test AI Agent Live

When does a Shopify store outgrow Gorgias's AI Agent pricing?

Most stores feel it when the automation starts working: every conversation the AI Agent resolves adds $0.90 to $1.00 to the bill, so the better the AI performs, the faster the AI line on the invoice grows. The queue driving that line is the same short list:

Where's my order (WISMO)

live order status, carrier updates

Returns

label requests, return status, exchanges

Refunds

status, partial refunds, cancelled-order refunds

Order edits

address changes, size swaps, cancellations

Order-status questions alone typically make up 25 to 40% of an ecommerce queue. At that mix, resolution volume is high and repetitive, which is exactly where a per-resolution surcharge near a dollar hurts the most. The full breakdown of what AI resolves on a Shopify store lives on our Shopify page.

What are the best Gorgias alternatives for ecommerce customer support?

CoSupport AI is the closest alternative for stores that want one pricing meter and to pay only for resolved tickets, Richpanel and Kustomer fit teams that mainly want a different ecommerce helpdesk, Tidio fits small stores, Zendesk with an AI layer fits teams scaling into phone and omnichannel.

Alternative	Best for	Pricing signal (verified August 2026)
CoSupport AI	Stores that want AI resolution without switching helpdesks	$0.50 per AI-resolved ticket; unresolved tickets cost nothing
Richpanel	Teams replacing the whole helpdesk and keeping an ecommerce-first UI	About $0.20 per AI-handled conversation ($200/mo minimum, annual commit) plus $99 per seat
Kustomer	Larger teams that want CRM-style customer timelines	Quote-only seats plus $0.60 per engaged conversation, billed whenever the AI replies
Tidio (Lyro)	Small stores under ~1,000 tickets a month	Free plan, then from $29/mo, with Lyro AI a separate add-on from $39/mo for 50 AI conversations
Zendesk AI layer	Multi-brand or phone-heavy teams outgrowing ecommerce-only tools	No published rate, billed per automated resolution on top of seats, roughly $1.50 to $2.00 per third-party teardown (Corepiper, Getmacha)

CoSupport AI

Best for

Stores that want AI resolution without switching helpdesks