Proven AI Impact
in SaaS
*Based on average results
reported by CoSupport AI clients.
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Key Challenges SaaS Companies
Face in Customer Support
Complex Onboarding and
Feature Adoption
New users struggle with setup and feature discovery. Without timely guidance, trial conversions drop and adoption stalls.
Recurring Tickets and
Overloaded Teams
Recurring product- and billing-related questions overwhelm support desks. Response times grow, user frustration rises, and churn risk increases.
Retention and Upsell
Challenges
Without personalized support, customers churn before seeing product value. Limited resources also mean missed upsell opportunities and slower revenue growth.
Global User Base and
24/7 Expectations
SaaS platforms serve customers worldwide. Users expect instant, multilingual responses, but maintaining 24/7 coverage with human teams is costly and hard to scale.
AI Solutions for SaaS:
Why Your Business
Really Needs Them
Automate Recurring
Tickets
“How…?”, “Where…?”, “What…?”, “Cancel…”, “Change…”, etc. – AI handles these instantly, deflecting up to 90% of tickets.
Boost Retention and
Upsell
AI proactively guides customers to adopt key features, maximize value, and surfaces upgrade or add-on offers at the perfect time.
Streamline Onboarding and Feature Adoption
AI guides users from the first login with personalized onboarding, helping activate faster, explore features, and convert at higher rates.
Enable 24/7 Global Support
Deliver consistent, multilingual support around the clock. Scale worldwide without hiring local support teams. See also: AI Translator for Multilingual Customer Service.
The CoSupport AI
Platform for SaaS
Resolves up to 90% of repetitive SaaS requests in 40+ languages — with 99% accuracy. Works autonomously 24/7 to deliver exception customer service across chat, email, and social media.
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CoSupport AI Is the
Best Fit
for Your SaaS
Support
Get started in just a few simple steps –
no long rollouts, no developers required.
Launch your AI Agent in minutes:
✨ Set Up Your AI Agent
Define AI’s role, tone, communication channels, language, restrictions, and workflows. →
📚 Connect Data Sources
Link your help center, product docs,
webpages and FAQs to train the AI on
accurate content. →
💻 Test AI Performance
Simulate real customer conversations,
refine responses, and validate
accuracy before launch. →
💬 Deploy Across Channels
Go live on your preferred channels –
website or in-app chat, email, or social
media — users get help instantly. →
📊 Analyze & Improve
Track KPIs with intuitive dashboards,
measure customer satisfaction, and
fine-tune AI performance.
Seamless AI
Integrations
for Your
Tech Stack
Easily integrate AI without disrupting existing systems.
Connect via API to your SaaS platform or backend infrastructure – no workflow disruption.
Case Study:
Hallucination-
free AI
Client: SaaS platform for animal shelters.
Key Results
Matthew Brown, Director of Customer Solutions
“The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets are exactly the ones we’d expect. CoSupport AI has exceeded my expectations.”
Read the Case →
