Is there a free pilot?

Yes. Every deployment starts with a 30-day pilot on your real tickets, and the first 1,000 AI responses are free. You see your own resolution rate before the first invoice.

What exactly counts as a "resolved" conversation?

The AI answers and the customer doesn't reply within 72 hours. If the conversation goes to a person at any point, it isn't a resolution and you aren't charged for it. The definition is the same for every account.

What is the difference between a response and a resolution?

A response is a single AI-generated reply. A resolution is a conversation the AI closes: the customer doesn't come back within 72 hours. One conversation can take several replies before it's resolved, and you pay once, for the resolution.

CoSupport AI Pricing: How Per-Resolution Billing Works

Q: How much does CoSupport AI cost?

CoSupport AI Agent costs $0.50 per resolved AI conversation. A conversation counts as resolved when the customer doesn't reply within 72 hours after the AI's answer. Escalated and unresolved conversations are free, and the first 1,000 AI responses cost nothing.

CoSupport AI Pricing: Pay Only for Resolved Conversations

Most companies considering AI for customer support run into the same wall during procurement: they cannot figure out what the product will actually cost until they are on a call with a sales rep, and by then they have already spent two weeks getting there.

CoSupport AI publishes its price: $0.50 per resolved AI conversation for CoSupport AI Agent, and the first 1,000 AI responses are free. This article explains what counts as a resolution, what you don't pay for, and how to estimate a monthly bill before the pilot.

How the price works

$0.50 per resolved AI conversation

You pay $0.50 for each conversation the AI agent resolves. A conversation counts as resolved when the customer doesn't reply within 72 hours after the AI's answer. If the customer writes back within those 72 hours, or the AI hands the conversation to a person, you don't pay for it.

This puts the incentive where it belongs. The vendor earns only when a customer actually gets helped. For teams with uneven volume (seasonal spikes, product launches, quiet months), the bill follows what the AI delivers, not seats or hours.

Best fit: support teams with a steady share of repetitive questions, such as order status, returns, account access and how-to, and volume that moves from month to month.

What you don't pay for

Escalated conversations, conversations the AI couldn't resolve and conversations where the customer replied within 72 hours aren't billed. Your agents keep working in the same helpdesk, and the AI's handoffs to them cost nothing.

The first 1,000 AI responses are free

Every deployment starts with a 30-day pilot on your real tickets. The first 1,000 AI responses are free, so you see the resolution rate on your own data before the first invoice.

What the price includes

The price covers the whole platform: integrations with Zendesk, Freshdesk, Zoho, Intercom, Salesforce, Shopify and more, 120+ languages, the full CoSupport AI 2.0 architecture with multi-step reasoning and decision logs, and ISO 27001, GDPR and CCPA compliance.

Why the price is what it is

The question comes up often, usually phrased as: "This seems lower than we expected. What's the catch?" There isn't one. Here's the explanation.

The patented architecture reduces the cost of running AI at scale. CoSupport AI holds a USPTO patent (US11823031B1) covering its generative architecture. That architecture was built specifically to minimize the computational cost per AI interaction while preventing hallucinations. Lower infrastructure cost per ticket makes lower pricing per ticket possible without margin compression.

Three years of R&D went into making the system efficient, not just capable. Most AI customer support tools are wrappers around general-purpose language models with limited optimization for support-specific workloads. CoSupport AI was built from the ground up for this use case. That specialization reduces the operational cost of running the product, and that saving gets passed through to pricing.

The goal is accessibility, not price signaling. Many AI solutions price themselves as enterprise software: high entry cost, custom quotes, long procurement cycles. That delays adoption and shuts out smaller teams who could benefit most from automation. CoSupport AI was priced so a team can run a pilot, measure results on its own tickets and scale on what the data shows. You pay for resolved conversations, not for a complicated pricing model.

What the savings look like in practice

The price is one side of the math. The other is what the same tickets cost when people handle them. Across CoSupport clients the average AI resolution rate is 74%, and ProjectFitter resolves the average chat in about 6 minutes. The ROI calculator runs these numbers against your own ticket volume and current support costs.

How the pilot works

Every deployment starts with a 30-day pilot. CoSupport AI connects to your helpdesk and trains on your historical tickets and help center, then the AI agent works real tickets, with the first 1,000 AI responses free. At the end you have your own resolution rate, cost per resolved conversation and CSAT to decide on.

Conclusion: estimating your bill

The bill depends on one number: how many conversations the AI resolves each month. At 6,000 resolved conversations, that's $3,000. Escalations and unresolved conversations add nothing to it. The pricing page has the current numbers, and the starting point is a pilot on your own tickets, not a pricing conversation.