CoSupport AI Wins at AI World Series Awards

by Olena Nabatchikova

CoCreator

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CoSupport AI Wins at AI World Series Awards
On 8 May 2024, in Dubai (UAE), CoSupport AI was recognized as the leading company in the creation of AI products for text generation. More than 150 judges representing a global community of experts issued the award to the company that builds AI solutions on its own patented technology with a focus on customer support tasks.

The global award for genuine innovators

The AI World Series is the premier event celebrating global businesses that enhance their operations using AI.

The main idea of the award, as it’s stated on its official website, is to provide recognition for the innovative companies that create amazing products.

CoSupport AI’s team is proud to have earned a place on the winners' list, which is the result of more than three years of research, work, dedication, and improvements based on customers’ feedback.

The selection process and its criteria

The selection procedure for the AI World Series Award is based on the methodology that ensures the objectivity of judges’ attitudes and accurate scoring.

The scoring model is endorsed by the University of Westminster and has been certified by the Customer Institute. This model has been evolving constantly to reflect both parties — judges and contestants — interests and keep up with the fast-changing AI-driven solutions landscape.

To be considered an innovative company, CoSupport AI took part in a two-step assessment:

  • a 10-minutes video presentation highlighting the company’s approaches to the creation of AI-powered solutions and team's achievements in the field;
  • a practical case study showcasing the benefits of CoSupport AI products and their strong ability to deliver significant added value and robust ROI to businesses.

The final decision was made after more than 150 judges' independent assessments. The board of judges was presented by experts in the AI domain from all over the world, guided by the chairman, Professor Graham Shapiro — an award-winning British inventor, designer & digital entrepreneur. The board also included representatives of companies such as Google, Amazon Web Services, Toptal, Deloitte Digital, Uber, and others.

Behind the success: CoSupport AI’s award-winning products

Since CoSupport AI started its innovative journey, it has been developing AI-driven products for customer support.

These products, in sum, ensure businesses with powerful capabilities for customer support that exceed customers' expectations due to flexible (on-demand) response automation.

CoSupport AI’s suite of AI solutions includes the following products:

  • CoSupport AI Assistant: an AI tool for customer support agents. The solution is based on the custom constellation of models that are trained within hours on previous correspondence with customers. It integrates into CRMs such as Zendesk or Freshdesk within minutes and functions as a web browser extension. The AI assistant provides quick, precise, and personalized response suggestions, leaving the final decision of the response content to a human agent. Due to the flexibility of automation, CoSupport AI Assistant not only slashes response resolution times but also provides a high level of empathy and rapport for higher customer satisfaction.
  • CoSupport AI Agent: an AI agent that resolves customer requests on its own. The solution is based on the LLM, with significant improvements in the AI-related architecture. In the product, the usual risks entailed by AI technologies, such as data leakage or jailbreaking, are reduced by a set of security measures. The data pipeline, which includes data encoding and storage, is on the CoSupport AI’s side. Each client is provided with a dedicated server.

CoSupport AI holds US patent US11823031B1 for the technology behind its products. It routes each customer message to the model that fits its type, so responses stay accurate and personalized.

Life after winning the award: New horizons

The team sees this award as a milestone and as the beginning of a longer journey towards more custom approaches and solutions.

“We appreciate the opportunity to take part in a competition because it’s an invaluable experience," says Roman. "We were elated by an opportunity to get feedback from the AI industry’s top experts, and, of course, we’re proud and thrilled to become a winner as a company that creates innovative solutions for text processing.
At the same time, customers are our primary reference. Thus, we’re continuing to improve our solutions towards higher security, cost-efficiency, and scalability.
Once we created the unique architecture that was patented by the US Patent and Trademark Office (USPTO), we banked on custom approaches and the methodology that we call ‘the native AI.’ Under this term, we mean that our solutions are based on machine learning, our own neural networks, the processes of data encoding, decoding, fetching, and storing on which we take responsibility ourselves instead of relying on the more affordable but less flexible and secure off-the-shelf solutions.
In the near future, let our solutions tell more than my words.”
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Olena Nabatchikova

CoCreator

The expert who turns complex tech into clear strategy with 10 years of experience writing about AI and custom software development. Expertise in writing landing pages and lead-generating blog posts that convert into clients.

FAQ

CoSupport AI’s autonomous AI Agent helped support teams automate routine inquiries and resolve tickets with high accuracy. Trained on company-specific data and workflows, the Agent consistently delivered reliable responses. Its performance in real support scenarios helped demonstrate operational impact, contributing to recognition at the AI World Series Award 2024.

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