Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

41Jan 4, 2026

Product Development Manager

Can ChatGPT Be Trusted for Customer Support? A Reality Check

Explains when ChatGPT is safe for support, its limits (outdated data, hallucinations), and how RAG, integrations, and human oversight improve accuracy.

118Dec 29, 2025

by Haroune Bejgui

Product Development Manager

AI trends for 2026 in customer support

The AI trends shaping customer support in 2026: agents that resolve tickets, customers using ChatGPT, a required path to a human, and the research behind each.

263Dec 17, 2025

by Haroune Bejgui

Product Development Manager

How to Build an AI Strategy With LLMs

Build an AI strategy with LLMs in five steps: define the problem, prepare data, design workflows, add governance, and measure. Plus how to choose the model.

412Dec 17, 2025

by Haroune Bejgui

Product Development Manager

How AI Improves Multilingual Knowledge Base Search

How AI-powered cross-language semantic search finds answers across languages, improves accuracy, and reduces support tickets with localization and content tips.

42Dec 3, 2025

by Haroune Bejgui

Product Development Manager

CoSupport AI December Product Update

Explore the December CoSupport AI product update featuring redesigned Analytics, improved onboarding, in-platform KB editing, Google SSO, and smarter account management tools.

111Nov 28, 2025

by Haroune Bejgui

Product Development Manager

Coca-Cola’s AI Approach to Localisation and Customer Engagement

Coca-Cola uses AI for localization, faster creative production, and real-time engagement across translation, generative design, chatbots, and smart vending.