Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

82Jul 19, 2026

by Haroune Bejgui

Product Development Manager

Ticket Deflection Rate: What's a Good Benchmark for BPOs? (2026 Data)

BPO ticket deflection benchmarks for 2026: ranges by maturity, metrics to validate results, and queue-based targets.

122Jul 19, 2026

by Alex Khoroshchak

CEO of CoSupport AI

AI Customer Support Pricing: Per-Resolution vs Flat Fee (2026)

Who still sells flat AI support pricing, what each per-resolution vendor counts as resolved, and what both models cost at 3,000 to 10,000 tickets a month.

31Jul 16, 2026

by Haroune Bejgui

Product Development Manager

eesel AI Alternatives: 5 AI Customer Support Tools Worth Considering

The main eesel AI alternatives for support: CoSupport AI, Intercom Fin, Zendesk AI agents, Ada, and Freshdesk Freddy AI. Pricing models and published results.

29Jul 16, 2026

by Alex Khoroshchak

CEO of CoSupport AI

CoSupport AI vs Eesel: Which AI Support Tool Is Right for Your Team?

CoSupport AI resolves tickets. Eesel replies to them. See how pricing, resolution rates, and guarantees compare before you decide.

83Jul 16, 2026

by Viktoriia Yadoshchuk

Content Writer

CoSupport AI Pricing: How Per-Resolution Billing Works

CoSupport AI Agent costs $0.50 per resolved AI conversation, and the first 1,000 AI responses are free. What counts as a resolution, what isn't billed and how to estimate your bill.