Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

Explore how AI is revolutionizing customer support by cutting costs and enhancing efficiency through innovative solutions.

Learn how to effectively measure your AI support system's performance through key metrics and continuous monitoring for better customer satisfaction.

Discover key findings from Intercom’s 2025 AI End-User Sentiment Report. Explore what users value in AI customer support and how CoSupport AI helps businesses exceed these expectations.

Explore the differences between two major AI platforms for customer support, comparing setup, features, and pricing to find the right fit for your team.

Route support tickets faster using AI-based intent detection in Zendesk to reduce response times, improve accuracy, and enhance customer experience.

Learn what an AI agent is, how it works, and why it’s a powerful tool for automating customer support and enhancing efficiency.