ValeriiShkolnyi

CTO

Valeriy Shkolniy is CTO at CoSupport AI, where he leads engineering for the company's AI support platform. With 10+ years in software engineering, he oversees the architecture behind CoSupport's AI Agent, from retrieval and knowledge base design to helpdesk integrations.

Experienced Frontend Team Lead specializing in JavaScript, AI platforms, integrations, and scalable support automation.

Graduated from the National Technical University of Ukraine “Kyiv Polytechnic Institute.”

Skilled in enterprise-ready AI solutions, with a strong focus on secure and compliant integrations.

Author’s articles:

164

December 29, 2023

What Is AI-Powered Customer Support and How Can Businesses Use It?

Learn how AI in customer support boosts automation, shortens resolution times, and enhances customer satisfaction with intelligent service tools.

CustomerSupport

AI Copilot