CTO
Valeriy Shkolniy is CTO at CoSupport AI, where he leads engineering for the company's AI support platform. With 10+ years in software engineering, he oversees the architecture behind CoSupport's AI Agent, from retrieval and knowledge base design to helpdesk integrations.
Experienced Frontend Team Lead specializing in JavaScript, AI platforms, integrations, and scalable support automation.
Graduated from the National Technical University of Ukraine “Kyiv Polytechnic Institute.”
Skilled in enterprise-ready AI solutions, with a strong focus on secure and compliant integrations.
A U.S. patent has been granted for advanced AI message generation technology that delivers faster response times, high-precision answers, cost-effective automation, and enterprise-grade data security.
What AI customer support is, the two kinds of tools (an assistant for agents, an agent that resolves tickets), what counts as a Tier 1 ticket, and 6 steps to automate it without breaking the customer experience.
