AI customer support agent that handles up to 90% of L1 tickets

CoSupport AI Agent learns from your tickets and help center, then autonomously resolves repetitive customer inquiries across chat, email, and voice in 40+ languages. It understands everything your customers send — from text and screenshots to photos and videos — and runs on helpdesks like Zendesk, Freshdesk, Zoho, or as a standalone widget on your website.

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ISO 27001, GDPR + CCPA

No setup fees

Patented architecture*

No long-term contract

*so the AI answers from your data instead of making things up

CoSupport AI Agent resolving a Pro-to-Starter downgrade request by recommending annual Pro

Pick one of three pricing models: from $0.19 per resolved ticket, $0.04 per response, or a flat plan from $99 per 1,000 monthly tickets, with 60% resolution by day 60, or a full refund.

Key results from CoSupport AI clients

Each number comes from a live client account — the full case study is one click away.

SaaS • Zendesk

81%

Chat resolution by first month.

Cocoatech

BPO • In-house helpdesk

$14K

Saved with 80% ticket deflection by first month.

SupportYourApp

SaaS • Zendesk

73%

Chat resolution by three month.

Shelterluv

AI resolution rate

74%

Average AI resolution across our clients.

All clients

How does an autonomous AI support agent resolve support tickets?

An autonomous AI agent resolves a ticket in a loop it runs on its own: it learns your content, reads each request, decides, acts, and logs every step.

→ 01

Learns your content

The agent trains on your help center, past tickets, product docs, and policies, on a dedicated server per client.

→ 02

Connects to your systems

It plugs into your helpdesk and communication channels: chat, email, and voice.

→ 03

Reads the request

It works out the customer's intent from the message and everything attached to it: text, screenshots, photos, and video.

→ 04

Finds and checks the answer

It pulls the answer from your content and live systems, and validates it against your business rules.

→ 05

Acts and replies

It replies in the customer's language and executes the required action: a refund, an order update, an account change.

→ 06

Escalates when needed

Anything outside its scope goes to your team with the full context and a summary of what it found and did.

What makes CoSupport AI Agent different from other AI agents?

The difference is an architecture built for accuracy and proof, patented in the US (US11823031B1).

Multi-step reasoning

The agent searches your sources, validates the answer against them, reassesses its own output, and only then replies. That architecture holds 99% response accuracy with near-zero hallucinations. Check all CoSupport 2.0 features.

Decision logs

Every reply ships with the reasoning behind it: which sources it used, what it checked, why it answered that way. Your team can audit any conversation and correct the logic once, for every future ticket.

Agentic API

The agent executes multi-step workflows in your tools: updates orders, cancels subscriptions, processes refunds, pulls account-specific data. A reply that also does the work.

Sees what customers send

The agent takes in photos, screenshots, PDFs, and video, understands what's in them, and acts on it.

Trained on your data, isolated by design

It learns from your content on a dedicated server per client, and your data never trains anyone else's model.

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What can the AI agent handle on its own?

TIER 1 · AUTOMATED

Repetitive L1 requests

Account and billing, product guidance, subscription management, order status (WISMO), and routine troubleshooting.

BillingOrdersWISMOTroubleshootingSubscriptions

TIER 2 · CUSTOM

Beyond standard support

Custom integrations and automations let the agent resolve complex cases by accessing internal systems and executing business-specific actions.

Custom actionsBusiness logicInternal systems

TIER 3 · ESCALATED

Smart escalation

When human judgment is needed, the agent hands off to your team with the full transcript and a structured summary, so there's no context to reconstruct.

Full transcriptStructured summary

Does CoSupport AI Agent understand images and videos?

CoSupport AI Agent understands images and videos, enabling customers to explain issues naturally while the AI analyzes visual evidence as part of the resolution process. Common use cases include:

A shopper uploads a photo of a damaged item. The agent reviews the evidence, applies your return policy, and opens the return or prepares the case for your team.

Example CoSupport AI Agent chat: a shopper's damaged-item photo is reviewed, the return policy is checked, and a return is opened

Try AI Agent

Video is watched frame by frame, not just transcribed. Attachments run up to 100 MB per ticket across JPG, PNG, WEBP, GIF, BMP, PDF, MP4, MOV, and WEBM, and every visual observation lands in the decision log.

See how the AI Agent reasons

AI AgentDemo chat

Pick a question a shopper would actually send.

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Every reply carries this log. Nothing is hidden behind the answer.

AI agent vs Chatbot: what's the difference?

Traditional chatbots follow predefined conversation flows and decision trees. AI agents understand customer intent, search your knowledge, reason through the request, and take actions across your systems to resolve the request end to end.

How it works

Understands customer intent, reasons through requests, and responds using your knowledge base and business systems.

Follows predefined conversation flows and decision trees, breaks outside them.

Setup

Learns from your knowledge base and historical tickets, then connects to your systems in minutes.

Every conversation flow must be designed and maintained manually.

What it can do

Resolves customer requests by retrieving information, executing workflows, and taking actions.

Answers predefined questions and routes conversations.

What it can read

Text, photos, screenshots, PDFs, videos, and other customer-provided files.

Primarily structured text within predefined flows.

When it can't resolve

Escalates to a human with full context.

Gets stuck or transfers without context.

Transparency

Complete decision logs showing sources, validations, actions, and reasoning behind every response.

Basic conversation logs.

Maintenance

Update your knowledge or business rules once, and every future response reflects the change.

Every new scenario requires updating conversation flows.

Where does the AI agent run?

Zendesk logoZendeskFreshdesk logoFreshdeskZoho Desk logoZoho Desk
Hubspot logoHubspot

Native integrations or standalone widget

CoSupport AI Agent runs natively inside Zendesk, Freshdesk, Hubspot, Zoho Desk, and other helpdesks, or as a standalone chat widget on your site – with no helpdesk required.

Shopify logoShopify
No helpdesk

Standalone widget

Standalone chat widget deployment is ideal for businesses that support customers through platforms like Shopify, as well as businesses that don't have a helpdesk at all: the widget carries the same trained agent, the same guarantee, and the same decision logs.

Slack logoSlack
Microsoft Teams logoMicrosoft Teams
Salesforce logoSalesforce

Native integrations

Salesforce, Slack, and Microsoft Teams connect natively.

Other

API

Anything else goes through the API.

See All Integrations

Anything else goes through the API. As a multilingual AI agent, it detects the customer's language and answers in it for the whole conversation, in any of 40+ languages.

What results can you expect in the first 60 days?

Most teams achieve between 60% and 70% AI resolution rate within the first 60 days. In fact, we guarantee a 60% resolution rate by day 60 — or you receive a full refund. Resolution time drops from days to hours, and response time from hours to minutes.

How much does an AI customer support agent cost?

CoSupport AI Agent runs on one of three pricing models, and you choose the one that fits your volume. Every plan includes unlimited users, no setup fees, and no long-term contract.

RESOLUTION-BASED

from

$0.19

per resolved ticket

You pay only for tickets the AI resolves. Unresolved tickets are free.

SERVER-BASED

MOST POPULAR

from

$99

per 1,000 monthly tickets

Unlimited AI responses within your ticket volume.

RESPONSE-BASED

from

$0.04

per AI response

Pay per AI-generated reply.

See Pricing

The pilot is free for 30 days with 1,000 AI responses included; paid service starts on day 30, and if the agent doesn't hit a 60% AI resolution rate by day 60, you get a full refund of all paid days.

Is an AI customer support agent safe for customer data?

CoSupport AI is built for isolation: each customer's AI agent runs on a dedicated server with isolated infrastructure, all data is encrypted both in transit and at rest, and any data used to improve AI performance is anonymized.

ISO 27001, CCPA + GDPR compliant

Dedicated server

Encrypted and anonymized

Security Details

How do you launch an AI agent for customer service?

  1. 1. Connect

    Connect your helpdesk, knowledge base, and business systems. The AI learns from your content.

  2. 2. Deploy

    Deploy inside Zendesk, Freshdesk, Intercom, Zoho Desk, or as a standalone widget. About 10 minutes, no code.

  3. 3. Pilot

    Run a no-cost 30-day pilot with 1,000 free AI responses on real traffic.

  4. 4. Scale

    Paid service starts after the pilot. Miss 60% resolution by day 60 → full refund.

Pair AI Agent with CoSupport AI Assistant

The AI Agent clears the repetitive queue on its own. CoSupport AI Assistant equips your agents with AI-generated drafts, summaries, translations, and recommended actions, so they respond faster on the tickets that need judgment. Most teams deploy both together to automate routine work while accelerating every remaining conversation.

Explore CoSupport AI Assistant
CoSupport AI Assistant showing an AI-drafted subject line and summary, plus a suggested reply with Use, Try Next, and Don't Use actions, beside a live support ticket queue

Set your AI resolution rate

You've seen how CoSupport AI works, what other teams achieve, and how it's priced. Now it's time to measure your own results: launch a 30-day pilot with a target of 60% AI resolution by day 60 — or receive a full refund if we don't deliver.

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Frequently asked questions

Software that resolves customer support tickets autonomously: it understands the customer's intent, retrieves information from your knowledge base and connected systems, executes the required actions, and escalates complex cases to a human when needed. CoSupport AI Agent is one, patented in the US (US11823031B1) and used by 300+ brands.

Last updated: August 2026 · Reviewed by Eugen Nesterenko, CMO