Why Softorino Chose CoSupport AI Over Six Competitors

It is a pleasure to see how quickly AI handles support requests. The biggest benefit for our team is that we managed to reduce the first response time by around 40% and the full ticket resolution time by 50%. I can also see that we started getting more positive feedback from our customers about the speed of the support team, which is exactly what we wanted to achieve with AI. The solution became the integral part of our support workflow, and the team finds it very helpful, especially for resolving recurring questions our customers have.

Initially, we used Chat GPT for repetitive marketing tasks, such as writing social media posts and emails. However, the AI didn’t always work correctly, so I had to proof-read the results and modify around 20-30% of the generated content. My experience with AI has changed significantly after the switch to CoSupport AI Business Intelligence — I rarely modify the generated content, since the AI provides me with great content in 95% of cases now.

It is hard to imagine my work without CoSupport AI Business Intelligence now. The AI is connected to our internal systems, so instead of jumping from one spreadsheet to another, switching between the admin panels and compiling all data, I can just send a query to AI. It saves a vast amount of time. The ability to analyze all our candidates and team members within seconds, while we store data on them on different platforms, is impressive. I think I make informed decisions 3 times faster now.