AI-Powered Internal Fast and Accurate Support Working With 120+ Languages
SupportYourApp achieved a major internal support automation rate, multilingual coverage with AI-powered support automation.
- Country:
- USA
- Industry:
- BPO
- Integration time:
- 1 month
- Support Team:
- 22 agents
- Support Setup:
- QCRM (in-house helpdesk)
The Client’s Profile
SupportYourApp is a global BPO company providing high-quality customer support services since 2013. With more than 1,500 specialists worldwide, they support clients across SaaS, E-Commerce, FinTech, and other industries, focusing on operational excellence and scalable support operations.
🤔 Challenge
Managing a distributed workforce of 1,500+ specialists generated a high volume of internal support requests, requiring managers to spend significant time answering repetitive questions. As early AI adopters, SupportYourApp evaluated multiple vendors but faced challenges: avoiding hallucinations that could harm client trust, supporting 120+ languages, and securing a custom integration for their in-house helpdesk (QCRM). Their goal was to automate as many internal requests as possible with a reliable, multilingual, fully integrated AI solution.
🏆 Goal
The primary goal was to deploy AI to handle the majority of internal inquiries, reduce reliance on the human onboarding team, eliminate repetitive work, and achieve measurable operational cost savings, all without disrupting existing workflows.
💡 Solution
SupportYourApp chose CoSupport AI for its ability to deliver secure, multilingual, hallucination-free responses and support custom integrations. The AI was trained on company policies, SOPs, and onboarding materials, the most accurate and regularly updated internal data, to ensure high-confidence, consistent answers across all queries.
🔗 Integration
Custom Integration with QCRM
🚀 Achieved Key Results
- 80% of internal support requests resolved autonomously by AI.
- $14,000 saved monthly by reducing the human onboarding team.
- Reliable, multilingual responses across 120+ languages.
- Seamless custom integration with QCRM and zero workflow disruption.
- Up to 7,000 monthly chats and emails automated.
Client’s Feedback
“After launching CoSupport AI, we’ve automated around 7k monthly chats and emails — with AI tools like this, 80% of incoming requests are handled automatically now. This allowed us to significantly cut operational costs while maintaining high support quality. The team’s professionalism exceeded our expectations.”
Axel BarrionuevoAccount Manager