🤔 Challenge

Managing a distributed workforce of 1,500+ specialists generated a high volume of internal support requests, requiring managers to spend significant time answering repetitive questions. As early AI adopters, SupportYourApp evaluated multiple vendors but faced challenges: avoiding hallucinations that could harm client trust, supporting 60+ languages, and securing a custom integration for their in-house helpdesk (QCRM). Their goal was to automate as many internal requests as possible with a reliable, multilingual, fully integrated AI solution.

🏆 Goal

The primary goal was to deploy AI to handle the majority of internal inquiries, reduce reliance on the human onboarding team, eliminate repetitive work, and achieve measurable operational cost savings, all without disrupting existing workflows.

💡 Solution

SupportYourApp chose CoSupport AI for its ability to deliver secure, multilingual, hallucination-free responses and support custom integrations. The AI was trained on company policies, SOPs, and onboarding materials, the most accurate and regularly updated internal data, to ensure high-confidence, consistent answers across all queries.

🔗 Integration

Custom Integration with QCRM
The CoSupport AI team developed a custom integration with the client’s in-house helpdesk, QCRM, enabling the AI to manage both chats and internal support tickets seamlessly despite unique technical requirements. The AI model was then trained on SupportYourApp’s internal documentation, including policies, SOPs, and onboarding materials, ensuring high accuracy and minimizing the risk of outdated or hallucinated responses. Once deployed, the AI began handling thousands of internal requests with precision across more than 60 languages.

🚀 Achieved Key Results

• 80% of internal support requests resolved autonomously by AI.
• $14,000 saved monthly by reducing the human onboarding team.
• Reliable, multilingual responses across 60+ languages.
• Seamless custom integration with QCRM and zero workflow disruption.
• Up to 7,000 monthly chats and emails automated.