Head of CoMarketing
Sephora's AI beauty assistant case study: Virtual Artist try-ons, chatbots and skin diagnostics, and what support teams can learn about personalization.
CEO of CoSupport AI
IKEA's AI chatbot Billie resolved about 47% of enquiries in its first two years while 8,500 call center staff were reskilled. The case study in numbers.
Content Writer
Klarna's AI assistant handled two-thirds of its support chats and saved a reported $60M. Then its CEO said cost had hurt quality. Lessons for support teams.
Product Development Manager
Bank of America's Erica AI assistant case study: 3.2B+ interactions, proactive alerts, human handoff, and what support teams can learn from it.
Content Writer
Turn support chats into revenue with chatbots that spot buying signals, qualify leads, recommend products, and automate follow-ups.
CEO of CoSupport AI
How AI can automate routine tickets, cut triage time, and lower support costs for small teams handling 200–300 tickets per month.
Head of CoMarketing
Is AI customer support worth it for a team of fewer than five agents? Cost per ticket, real small-team results, setup steps, and mistakes to avoid.
Product Development Manager
Add AI to Zoho Desk in six steps: choose Zia, your own OpenAI key or an external agent, check your plan, prep the knowledge base, route tickets and measure.
Product Development Manager
Practical guide to building AI customer support assistants: setup, prompts, integrations, security, testing, and scaling to improve resolution rates and CSAT.
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