Here our brightest engineers and experts share their thoughts on the most important subjects in AI, NLP, ML and more.

Discover key findings from Intercom’s 2025 AI End-User Sentiment Report. Explore what users value in AI customer support and how CoSupport AI helps businesses exceed these expectations.

Explore the differences between two major AI platforms for customer support, comparing setup, features, and pricing to find the right fit for your team.

Route support tickets faster using AI-based intent detection in Zendesk to reduce response times, improve accuracy, and enhance customer experience.

Learn what an AI agent is, how it works, and why it’s a powerful tool for automating customer support and enhancing efficiency.

A reliable automated Zendesk AI workflow setup allows your team to handle high-frequency FAQs without agent intervention.

Learn how to prepare your AI help center: organize assets, improve content access, and support seamless integration with AI support agents.