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Generative AI Chatbot
for Customers

CoSupport Customer is an autonomous AI for handling customer service interactions on any channel, providing real-time, accurate responses to 100% of routine queries without human intervention.

CoSupport AI

Media Recognition:

Generative AI Chatbot built on your company's data

Based on unique AI models ensemble that includes an LLM, CoSupport Customer delivers answers focused on your clients' issues. The responses are always up-to-date due to access to external databases CoSupport Customer consistently outperforms other market solutions by offering superior cost-effectiveness, exceptional accuracy, and faster response times to customer inquiries.

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Automates up to 75% of routine tasks, saving budgets and providing the basis for scaling up customer support.

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Frees your human agents to focus on the queries where significant business profits are at stake.

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Integrates seamlessly with existing communication channels for a natural customer experience.

Broad Mindset. Focused Vision. Response Precision

CoSupport Customer has a helicopter view of the world and combines it with the deep business domain knowledge and an ability to fetch data needed for pinpoint accurate responses.

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CoSupport Customer Chat

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Amelia Brooks

Tell me more about dresses and add some interesting facts about costume history.

Tell me more about the environmental standards of fabric production for your last dresses collection.

Hello. I did not receive an SMS. What is the status of my order? Request #29748549 – blue dress

2:37 PM

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Eco Certificate

Technological standards
of fabric production

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Request #29748549

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Your Order

The order has been placed

Jan 19, 2023

The order is paid

Jan 19, 2023

Customer Support Where Your Clients Want

CoSupport Customer is available across all channels your customers use. It automates interactions through email, website chats, and social media, freeing up your customer service team to focus on complex issues. Seamlessly integrates with your existing communication channels, including email, messengers like WhatsApp, and social media like Facebook. Enhance your customer experience by using their preferred channels. AI chatbot for customer support can integrate with any communication channel without disrupting your business processes.

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Klarna has succeeded.
We can exceed

Expected $40 million increase in profits.

↓ Resolution time from 11 min to under 2 min.

A 25% reduction in repeat inquiries.

An AI Assistant handled the workload equivalent to that of 700 human agents within one month. Learn how you can achieve a comparable result at ten times less cost.

Instead of pondering Klarna’s success, relate these achievements to your business. With CoSupport AI’s custom solutions in AI architecture, you can expect equivalent results with budgets 10x smaller within weeks.

Not just a Generative AI Chatbot. Automates up to 100% of routine customer inquiries

The solution relies on the underlying LLM capabilities, and is optimized for quick and efficient handling of a vast number of queries simultaneously.

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CoSupport Customer is available globally, 24/7, in more than 30 languages

Deliver AI customer care with a comprehensive solution to your customers anywhere, anytime, in any language, through any communication channel.

Conversación Con Olivia Bennett

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Olivia Bennett

11:34 AM

Tengo un problema para iniciar sesión en mi cuenta bancaria. ¿Cuál podría ser el problema?

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CoSupport Customer

11:35 AM

Es posible que haya un problema técnico temporal, un problema de conectividad o un error con tus datos de inicio de sesión. Si estás seguro de que estás introduciendo el nombre de usuario y la contraseña correctos, pero el problema persiste, por favor intenta acceder a tu cuenta desde otro dispositivo o navegador

Data Security

Robust data security measures in place, including options for dedicated servers per company. External databases are designed to ensure no personal data leaks and prevent unauthorized access.

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Data Leaks

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Dedicated Servers

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Dedicated Servers

CoSupport AI Triangle

CoSupport Customer is a part of AI triangle components that ensure 360º visibility for business growth.

CoSupport Agent – a patented AI assistant designed for customer support teams, powered by your company's data.

Learn More →

CoSupport BI is an AI assistant for internal use within your organization, offering insights based on the history of your customer interactions and knowledge base.

Learn More →
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Frequently asked questions

What is a CoSupport Customer? How does it differentiate from other AI-powered chatbots?

CoSupport Customer is an AI Copilot for customer support. It integrates with business communication channels, such as e-mail, Slack, social media, website and app chats. Its task is response automation. The solution is based on a large language model (LLM) that ensures the solution’s features for quick, precise, and personalized responses.

The solution provides up to 100% of response automation. At the same time, you keep full control over the flow of requests and the fractions of automated and human-curated responses. In other words, an AI chatbot for customer support can be tailored to your business priorities. For example, we can tune the solution so that all refund requests are addressed by a human agent. Another example involves requests from potentially significant leads — we can automatically direct them to human agents. You determine which leads are considered significant.

What tasks does CoSupport Customer perform as an AI chatbot for customer service?

CoSupport Customer automatically answers clients’ questions. Its “understanding” of the query crux and what information should be processed for precise and on-topic answers is based on a large language model (LLM) - a vast and very smart neural network.

Due to AI technologies that ground CoSupport functionality, the Copilot provides precise, relevant queries and personalized responses.

CoSupport Customer’s primary priority is to take over human agents by providing automated responses to requests. It allows human agents to handle the requests in which a human is irreplaceable: the complex answers requiring a high level of expertise or complaints and emotional queries.

Does CoSupport Customer provide precise and personalized responses?

Yes, the customer service AI chatbot provides precise and personalized answers. The following factors ensure such high-quality responses:

  • powerful capacities of the LLM that grounds responses on the vast knowledge in different domains and exceptional ability to grasp nuances in queries;

  • RAG approach that allows for LLM’s knowledge extension when the query requires highly focused and up-to-date information;

  • CoSupport AI’s responsibility for the quality of embeddings (encoded data) and accurate matching of the data from the query and external vector database.

Within the RAG approach, CoSupport AI’s team feeds the LLM with external data focused on certain companies’ experiences and “market history”. Thus, CoSupport Customer’s answers are grounded not only in the general knowledge of the world and particular domain but also in the expert understanding of a particular company’s products and services and their advantages.

How is data security provided in Customer Support?

Unlike other AI-powered chatbots based on LLMs, CoSupport Customer provides a high level of data security on each level of the solution’s architecture:

  • company’s data pipeline is on the CoSupport AI side, including data processing, data encoding and storing;

  • your data is kept on the dedicated servers with close to zero risk of intrusion or data leakage;

  • the databases connected to an LLM through APIs are built in a way that excludes data leaks or unauthorized access (jailbreaking);

  • data related to different projects don’t overlap in an LLM’s “memory,” unlike solutions built on GPT or other well-known language models.

CoSupport Customer, a customer support AI chatbot solution, combines the advantages of a tool based on a large language model—which includes versatile knowledge and high context awareness — with the high level of security inherent in custom AI solutions.

How much does CoSupport Customer cost?

The cost of Generative AI chatbot implementation includes two budget items:

  • implementation fee that depends heavily on the systems, platforms, or CRMs we’ll integrate CoSupport Customer with;

  • the monthly package, based on the number of responses with extra replies, charged an extra fee.

CoSupport AI offers individual budgeting for each and every project relying on the complexity of tasks and requirements.

See CoSupport Customer in Action

CoSupport Customer is a self-sufficient, AI-powered assistant that delivers highly accurate responses and achieves up to 100% automation in customer support. An AI-powered customer service bot is capable of integrating seamlessly with various communication channels, including email, social media, website and app chats.

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If the issue persists in a different browser/device, please let me know so that we could assist you further. Thank you for reaching out. We apologise for the inconvenience. To assist you...

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To update your plan, simply log in to your account and navigate to the "Subscription" or "Account Settings" section. There, you'll find options to upgrade or modify your current plan.