This move is not only a testament to the advanced capabilities of artificial intelligence but also underscores an inevitable shift toward AI-powered customer service.
Klarna's bold adoption has yielded tangible results, including the handling of 2.3 million conversations, two-thirds of the company’s customer service chats, and simulating the workload of 700 full-time agents. Achieving customer satisfaction scores on par with human agents, the AI has impressively reduced repeat inquiries by 25%, expedited errand resolutions to under 2 minutes from 11, and is predicted to drive a $40 million increase in profits.
But while Klarna's strides are monumental, they also highlight a pivotal opportunity for businesses of all sizes to embrace AI in customer support. Enter CoSupport AI, a company dedicated to democratizing AI. CoSupport AI, while recognizing Klarna's achievements, contends that its specialized AI could deliver comparable, if not more cost-efficient, outcomes.
Indeed, as AI continues to be an indispensable tool, CoSupport AI is making significant strides to ensure that the benefits of AI are not exclusive to industry giants. Their approach is to level the playing field, ensuring that companies, regardless of size, have access to the advanced tools needed to excel in customer support. With AI's absolute advantage in efficiency, availability, and now accessibility, thanks to providers like CoSupport AI, its integration into business operations is no longer a luxury but a necessity.
Likely Costs When Introducing AI Solution ‘Customer Support’ Within a Business Setup
We have decided to examine this particular case and make an estimation regarding a similar solution price at a company handling a similar number of customer support queries, 2.3 million conversations. Please treat the following as approximate estimates, aiming to present a general idea regarding potential prices.
Let us discuss the crucial parameters and their possible investments, including AI model customization and implementation, as well as the monthly expenses incurred due to the usage of API related to the AI model. The crucial component, which will help us ascertain the actual cost, will be the cost structure of OpenAI tokens, which we will consider a standard reference point.
AI Model Customization and Implementation (Setup Fee)
Monthly costs of using the API for AI model
As we've mentioned, we aim to democratize the implementation of complex AI solutions for customer support across businesses of all sizes and financial capabilities. Your investment could be considerably less than you anticipate. Let's discuss this further.
