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Patented AI Assistant
For Your Customer Support Agents

Faster, more precise, cost-efficient, and secure AI Agent Assistant for support agents, built on your company data

*We patented our AI solution
as no one else does

CoSupport AI

Media Recognition:

CoSupport Agent — an AI assistant for customer support agents. This solution uses generative AI power to prepare response drafts, ensuring human agent assistance. The final answer is crafted by a human, providing both control and empathy.

Patented AI Technology in CoSupport Agent

In January 2024, CoSupport AI joins the elite ranks with a newly awarded U.S. patent for our customer support solution — #US72718379871243 📑. CoSupport Agent assistant responds to queries x3 faster than conventional models like ChatGPT, dramatically enhancing support efficiency.

1

Integrate your essential data sources to elevate your customer support to excellence

Connect all your data sources, especially your ticket response history – which primarily features interactions between support agents and end-users. Within just a few weeks of training on your unique data set, the CoSupport Agent will begin providing highly accurate response suggestions to your support agents.

Integrate your essential data sources to elevate your customer support to excellence

2

Decrease response time and streamline ticket processing

Your customer support agents can receive a response suggestion to a query from an AI agent assistant in just 1.5 seconds. Only four weeks post-implementation, you'll streamline ticket processing times, enhance ticket resolution efficiency, and significantly improve your support agents' productivity.

Decrease response time and streamline ticket processing

3

Benefit from using Text Lens feature that significantly simplifies understanding of customer requests

Instantly spotlights crucial questions and insights embedded within customer requests. Utilizing an advanced text markup tool, it emphasizes vital information, facilitating a visual structuring of meanings. This not only speeds up the process of understanding customer needs but also streamlines the response mechanism, leading to more accurate and personalized support interactions.

Benefit from using Text Lens feature that significantly simplifies understanding of customer requests

4

Take advantage of reinforcement learning & feedback collection

As CoSupport's AI analyzes more customer interaction data, its response suggestions become increasingly refined and effective. This state-of-the-art method allows the AI to learn from each interaction, ensuring continuous improvement in both responses and recommendations. Through extensive simulation of various customer support scenarios, our Reinforcement Learning (RL) models are adept at pinpointing the most effective solutions, significantly boosting customer satisfaction.

Take advantage of reinforcement learning & feedback collection

Reinvent Your Support Processes with CoSupport Agent Patented AI Technology

Quick response. CoSupport Agent responds to an inquiry within 1.5 seconds – twice as fast as ChatGPT, which requires 3-5 seconds.

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AI Powerhouse: Klarna Nets $40M, Slashes Customer Support Time

Klarna AI assistant

Managed 2.3 million chats

Covered 67% of customer service interactions

Saved $40M

Empowering businesses of all sizes, CoSupport AI matches Klarna's impressive efficiency handling millions of conversations and driving significant profit increases – without the hefty setup and monthly maintenance costs. Setup is quick and easy within weeks, making advanced customer support accessible to everyone.

Learn more about this case study here →

Faster, more precise, cost-efficient, and secure solution for Customer Support

CoSupport™ Agent seamlessly integrates with your existing CRMs, such as Zendesk or Freshdesk, knowledge sources, and other IT systems. You get high-quality agent assistance without disrupting your workflow.

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CoSupport AI Triangle

CoSupport Agent is a part of AI triangle components that ensure 360 visibility for business growth.

CoSupport Customer provides comprehensive human agent assistance. It fully automates chat and email interactions, freeing up your customer service team to focus on complex issues.

Learn More →

CoSupport BI is an AI assistant for internal use within your organization, offering insights based on the history of your customer interactions and knowledge base.

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Boost Your Support
Agent Productivity

CoSupport Agent designed for laser-shape focus on improving ticket resolution time and demonstrates higher speed, response personalization, and context awareness.

Frequently asked questions

What is a CoSupport Agent?

CoSupport Agent is an AI assistant for customer support managers. The agent assistant is based on the machine learning (ML) and natural language processing (NLP) technologies, along with the message processing architecture that was patented in the U.S. CoSupport Agent works as a web extension, providing human agents with suggestions for response. The suggestion that best suits the request can be sent immediately; otherwise, a manager can edit the best draft to enhance response personalization and add a human touch.

How does CoSupport Agent work? Is it an application?

CoSupport Agent is a web extension. It integrates with the CRM system, such as Zendesk or Freshdesk, extending the CRM’s functionality and empowering it with AI capabilities.
Although CoSupport Agent is a standalone tool, it integrates seamlessly into customer support agents’ existing workflows, working in sync with the CRM system.
CoSupport Agent integration is a breeze. The administrator of the CoSupport Agent in a particular enterprise gets access to the extension within minutes. Configuring the AI assistant for enterprise processes takes a couple of hours.
The learning curve for the human agents is as flat as possible due to the simplest and intuitive CoSupport Agent’s interface. You don’t need any SOPs or instructions for your customer service team or agents to benefit from an AI assistant.

What advantages does CoSupport Agent provide my business with?

First and foremost, the CoSupport Agent significantly improves customer support by providing faster response times, higher resolution rates, and other key performance indicators (KPIs). It’s possible due to CoSupport Agent’s technological base and patented architecture under its hood, which provides the response within 1.5 seconds - two times faster than GPT does, with its 3 to 5 seconds to answer the query.

Other key advantages of the AI assistant implementation include the following:

  • High response relevance and precision. An AI assistant is trained on the content of the conversations; consequently, it knows the company's products and services deeply and can ensure brand-oriented answers. Moreover, the AI assistant grasps the context of conversations and has an understanding of a particular client’s buying history. As a result, the CoSupport AI agent assists agents, providing personalized, user-oriented responses.

  • Data security. Unlike LLMs, such as GPT or Gemini, CoSupport Agent isn’t connected to databases. It’s trained exclusively on previous correspondence with customers (hence, you can be sure of the data origin and quality). After training, the AI assistant becomes closed to external sources of information, reducing the risk of data leakage to zero.

To summarize, the key advantages of the CoSupport Agent are its ability to provide quick, precise, and personalized responses, along with data security.

How much does it cost to set up, use, and maintain the CoSupport Agent?

CoSupport AI offers a transparent pricing policy, ensuring that the budget for implementing the AI assistant is both clear and predictable.

CoSupport AI, as the AI agent assistant creator, doesn’t differentiate the prices for the separate stages of the tool’s implementation or particular services. We offer a comprehensive price for the full range of services:

  • the deep analysis of business goals in the customer support field;

  • the choice of the most effective and cost-efficient technical approaches;

  • model training;

  • the extension implementation;

  • data hosting;

  • tool’s maintenance;

  • post-implementation consulting service.

With CoSupport AI as a partner, you can rely on proficient LM engineers’ expertise through the AI assistant implementation and exploitation. Unlike with AI tools based on GPT, you pay not for tokens (the number of which can be unpredictable) but for the comprehensive solution, including 24/7 support from our experts.

What features of CoSupport Agent make it an efficient AI-driven solution?

CoSupport Agent is based on features resulting from research, expertise, and the technical capabilities of neural networks, ML, and NLP. One of the key components of CoSupport AI's solution is a patented message-processing architecture that provides fast response times.

Here is the list of CoSupport Agent’s capabilities that relate to AI in their nature:

  • CoSupport Agent is trained on ticket conversations. The AI assistant grasps the patterns in the data; as a result of such learning, it becomes able to generate responses based on the deep knowledge of the products and services.

  • CoSupport Agent is based on neural networks and NLP technologies. Hence, it “understands” human speech deeply and is able to produce answers in a human-ish way. Moreover, due to the unique CoSupport AI approach, the AI assistant mimics the way of communication of the human agents who provide customer support at a particular company.

  • CoSupport Agent’s answers become more accurate throughout the workflow. This is how reinforcement learning works: every successful answer gets the “reward”, and every less precise response gets the “penalty”. On average, it takes about two weeks to unlock the full potential of the AI assistant.

In sum, CoSupport Agent is based on the AI that assists human agents by using the best innovative approaches in the field.

See CoSupport Agent AI Assistant in Action

Our patented solution not only responds 3x faster than ChatGPT but also excels in personalizing and accurately resolving customer queries. Why settle for generic when you can have tailored efficiency?

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Thank you for reaching out to us!
Here are the details about your accommodation:
Check-in Date and Time: July 22 at 12.30 P.M.
Check-in Date and Time: July 25 at 11.30 P.M.

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Suggestion by CoSupport Agent:

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To purchase travel insurance for your trip: Visit our website → Log in to your Account → Select Your Trip → Review Insurance Plans →  Add Insurance to Your Cart → Confirm Your Purchase.

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Suggestion by CoSupport Agent:

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Hey____!

I can solve the problem for you — we can do a replacement for your order for proper color. What’s your order number?

Use this

Try next

Suggestion by CoSupport Agent:

logo

Hey___! I'm glad to help.

Under "Security," select Signing. Choose Password. Enter your new password, then select Change Password.

Use this

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Suggestion by CoSupport Agent:

logo

Thank you for reaching out to us!
Here are the details about your accommodation:
Check-in Date and Time: July 22 at 12.30 P.M.
Check-in Date and Time: July 25 at 11.30 P.M.

Use this

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