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Autonomous AI that handles customer inquiries independently with up to 99% response accuracy.
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CoSupport AI
Media Recognition:
How CoSupport AI works
A million sales mean a million tickets, and they need to be handled quickly and efficiently. CoSupport AI has your back, as we:
Redefine customer support efficiency and productivity
CoSupport AI provides a fully autonomous AI solution for customer support, designed for companies handling large volumes of daily customer interactions.
Handle up to 90% of support inquiries autonomously with unmatched accuracy.
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SuperCharge Your Business 360°
CoSupport AI offers an unmatched combination of advanced features, cost savings, and scalability, making them the go-to solutions for modern customer support.
Custom AI Models
Tailor the AI’s tone and behavior to suit your business, from sales-oriented to customer-centric.
Comprehensive AI Features
Multilayer knowledge base, reinforcement learning, and accurate, context-aware responses.
Non-Hallucinating AI
Unlike many AI platforms, CoSupport AI guarantees factual accuracy, preventing AI ‘hallucinations’ and ensuring you always provide correct information.
Omnichannel and Multilingual
AI models support 40+ languages and integrate seamlessly with any text-based communication channel.
Patent
Patented AI message generation architecture that ensure faster, highly accurate responses with the recognizes by USPTO patented technology.
Security
Data encryption and anonymization, dedicated servers and compliance with regulations ensure your sensitive business data is safe and secure.
Unlimited Users
Scale your customer support operations effortlessly, with unlimited access for every team member—no restrictions, no additional fees.
Pricing
Transparent Pricing with No Hidden Fees. Enjoy peace of mind with our straightforward, transparent pricing model. Predictable costs with no hidden fees.
Ready-to-go Integrations
CoSupport AI seamlessly integrates with the tools and platforms you already use, ensuring a smooth transition to AI-driven customer support without disrupting your workflow.
* Other help desks and third-party platforms can be integrated via API.
**Integration with in-house systems and back-end infrastructure available as well.
* Other help desks and third-party platforms can be integrated via API.
**Integration with in-house systems and back-end infrastructure available as well.
Who Benefits from CoSupport AI?
Executives and Founders
Boost customer satisfaction, reduce operational costs, and gain actionable insights for strategic decision-making.
Customer Support Managers
Automate routine inquiries, reduce ticket backlog, and improve response accuracy while focusing on high-priority tasks.
Product Managers
Integrate AI-driven support seamlessly with your product, ensuring scalability and a better user experience.
Sales Managers
Leverage AI to automate pre-sales inquiries, identify upsell opportunities, and shorten sales cycles.
CoSupport AI Delivers Enterprise-Grade Tailored Solutions Across Industries
SaaS & Technology
Let AI handle technical support by answering product-related inquiries and offering troubleshooting advice, freeing your team to focus on innovation and product development.
E-commerce
Automate order-related questions such as 'Where is my order?' and 'How can I return an item?' — allowing your support team to focus on complex customer issues while AI manages routine inquiries.
Services
Streamline service operations by automating appointment scheduling, FAQs, and other common requests, giving your team time to focus on high-value client interactions.
Finance & Banking
Provide secure, compliant AI-driven support for account inquiries, payment terms and transaction issues, etc., enhancing customer engagement with faster response times.
BPO Companies
Leverage generative AI for customer support to optimize large-scale operations, reduce ticket resolution times, and handle high-volume customer interactions while maintaining consistent service quality.
Success Stories
Softorino, a software development company, selected CoSupport AI over six competitors to enhance their support, marketing, and HR teams, which resulted in:
Clients Review
Ann Kuss
CEO,
Outstaff Your Team
CoSupport AI was set up in just three days, seamlessly integrating with our CRM and reducing response times by 50%. The transparent pricing made budgeting easy, and the generative AI for customer support improved our workflow without needing extra training. We're thrilled with the efficiency boost.
Karyna Naminas
CEO,
Label Your Data
CoSupport AI transformed our decision-making by giving non-technical team members easy access to data insights through Slack. This AI for customer support is simple to use, integrates quickly, and delivers faster analytics across departments. We’ve seen significant improvements in team performance and efficiency, all with transparent pricing that fits our budget.
Eugene Gordienko
CEO,
Quidget
Our partnership with CoSupport AI has been a game-changer. CoSupport Customer reduced our response times by 32%, and their generative AI for customer support solutions have automated routine tasks for both our team and clients. The seamless integration, high accuracy, and ease of use have improved efficiency across the board. CoSupport AI has helped us expand our market offerings and boost customer satisfaction.
Josh Brown
CEO,
Softorino
CoSupport AI was easy to set up with our Zendesk system — this AI for customer support learned everything on its own with just an API key. It improved our team’s performance without needing any manual setup or training. We’d love to see built-in dashboards for better reporting, but overall, the tool is super easy to use and a great value for the cost.
Axel Barrionuevo
Account Manager,
Support Your App
CoSupport AI automates 150 daily responses, cutting first response time by 45%. It delivers accurate, relevant answers that improve with agent feedback. Integration was fast, and the AI for customer support has helped reduce costs while increasing customer satisfaction. The team’s expertise and responsiveness exceeded expectations, making the overall experience highly positive.
Yaro Burgman
Project Manager,
Projectfitter
Text for the review – CoSupport AI streamlined our support operations, cutting response times by 40% and automating a substantial volume of routine inquiries. This enhanced efficiency enabled us to prioritize precision hiring, achieving a 35% faster time-to-hire while significantly reducing support costs.
Enterprise-Level Data Protection You Can Trust
CoSupport AI for customer support ensures top-tier data privacy and protection, tailored to the needs of large-scale operations with dedicated servers in the US and EU.
ISO 27001 Certified & GDPR Compliant
Your data is secured and compliant with the highest international standards.
Anonymized Data & Prompt Injection Protection
Real-time data anonymization and advanced safeguards.
Dedicated, Self-Hosted LLM
Full control over data, with no external access.
99.9% Uptime Guarantee
Continuous service availability with replicated instances.
Patented AI Solution for Customer Support
CoSupport AI's patented message generation architecture is a groundbreaking advancement in AI-driven customer support, delivering unmatched speed, precision, and cost efficiency.
Patented AI Architecture
Officially recognized by the U.S. Patent Office, our specialized generative AI for customer support technology ensures highly accurate and efficient responses tailored to your business needs.
Enhanced Data Security
Client-specific proprietary data is securely stored and processed without external databases, reducing vulnerability and minimizing data leakage risks. Our AI for customer support learns quickly, further protecting your data.
Faster Response Times
CoSupport AI replies in milliseconds for individual queries and within 5 seconds for complex message threads — significantly faster than industry standards.
Cost-Effective
Our resource-efficient AI for customer support models reduce operational costs through transparent pricing, providing a fully functional AI solution.
AI for Customer Support
Latest trends and insights
Frequently asked questions
What is generative AI for customer support, and how can businesses benefit from it?
A generative AI solution for customer support is a suite of technologies that, when applied to the customer service domain, enhance performance and cost-efficiency. The term “generative AI” is related to the Artificial Intelligence’s ability to produce original content in the form of a text, image, or voice message.
The primary task of generative AI solutions for customer support built on generative AI technologies is routine task automation. Below are a few use cases on how AI for customer support handles this task:
Automates the resolution process for a portion of support workflow;
Triages support requests;
Provides customer support agents with reply suggestions;
Analyzes customer correspondence.
An AI solution for customer support exists in various forms; however, the most widespread AI solution is AI-powered chatbots and assistants that communicate with customers in a human-like manner.
AI tools for customer support like chatbots and assistants integrate with different channels of communication, such as email, social media, live chats, interactive voice response (IVR) systems, and self-service portals.
The integration of generative AI customer support solutions results in response time reduction, rate of resolved tickets increases, the reduction in operating costs, and other enhancements to customer service-related metrics.
The final goal of an AI integration to customer support solution is the enhanced customer experience and a higher level of customer satisfaction.
How can your business benefit from CoSupport AI tools for customer support?
By implementing CoSupport AI tools for customer support, a business benefits from all the capabilities that a generative AI solution offers in this domain . These capabilities are as follows:
response automation based on the innovative approaches that ensures answers precision, relevancy, and personalization;
assistance for customer support agents with up to 80% automation, allowing human agents to curate response content;
AI integration with all popular tools and across different channels, such as CRMs, email, website chats, and social media;
AI tool to analyze data for more efficient decision-making and improvements in customer service domain and business in general.
CoSupport AI for customer support products’ capabilities entails the following benefits for businesses:
24/7 support that excludes human errors, lack of motivation, and distractors impact;
considerable savings of time and effort, along with the easy scaling and delegation of routine tasks to AI assistants with minimal resource investment;
Substantial reduction in costs in terms of hiring staff and maintaining your operational processes.
Klarna’s case is a good example of the business benefits achievable through generative AI for customer support.. Klarna achieved a reduction of response time from 11 minutes to 2 and a decrease in repeated queries by 25%. The company announced that they expected a profit increase of $40 million due to AI for customer support solutions integration.
Why are CoSupport AI tools for customer support different from other solutions?
CoSupport AI tools for customer support are based on what the team calls native AI. It’s a suite of distinct approaches that allows for building deeply custom products.
Customization is treated not only in general terms, meaning that products are tailored to the needs of a particular company. Customization also implies that the opportunity to adjust a solution to a particular business are wider compared to the solutions that are based on the ready-to-use products, such as well-known LLMs.
CoSupport AI builds solutions, adjusting key generative AI models parameters and influencing the outcome directly. The cornerstones of the solution outcomes are as follows:
response speed;
response precision;
data security.
The core of the approach that aims at deep customization is an ensemble of AI models, including models trained from scratch for high performance in the generative AI customer support domain and solid security.
Here are four examples:
CoSupport AI uses the patented in the U.S. response acceleration architecture that allows one of the solutions, CoSupport Agent, to provide three times faster response compared to GPT;
the training data involved in a particular project never overlaps with the data related to other projects that provides close to zero risk of data leakage;
Intelligent Embedding approach, based on the embedding that are performed by a dedicated model, lay the foundation for a high response precision;
databases for back-end operations are organized in a way that provides close to zero risk of jailbreaking - the intrusion to the models’ “brains” for stealing sensitive data.
The CoSupport AI team has been working on distinct solutions development since [figure] year. Today, it invests all its experience and expertise in the creation of highly performative AI tools for customer support.
What do I need to implement AI for customer support solutions with CoSupport AI as a partner?
There aren’t any special requirements to start implementing generative AI customer support solutions in a business. However, we recommend you use a properly structured, comprehensive knowledge base for training the generative AI models. Ask us for detailed recommendations on structuring your knowledge base for the most productive outcomes.
For two of CoSupport AI’s solutions, CoSupport Agent and CoSupport Customer, we’ll ask you for access to the databases related to the processes involved in a project. We need this access to customize your AI for customer support solutions.
CoSupport AI uses the CoSupport AI Data Grid to keep your data safe - an approach to keeping and processing your data that minimizes the data loss and jailbreaking. All data is kept and processed on dedicated servers.
What workflow automation solutions does CoSupport AI offer for customer support?
CoSupport AI's solutions provide AI for customer support solutions, automating 80% to 100% of response and data processing tasks. At the same time, the extent of automation changes depending on a particular solution’s task:
CoSupport Agent provides up to 80% of response automation since the solution’s task is customer service agent assistance. By providing agents with response drafts, the generative AI assistant decreases response time and enhances the fraction of resolved issues. , However, the beauty of these AI for customer support solutions is that the final decision on the response content is made by an agent.
CoSupport Customer provides up to 100% of response automation. The AI for customer support solution is developed to enhance the volume of processed conversations significantly and to scale up customer service rapidly and resource-efficiently.
The third AI for customer support solution in CoSupport AI’s portfolio, CoSupport BI, is hard to evaluate in terms of automation since its goal isn't response automation but delivering data for business insights through an AI chatbot interface.
That said, business leaders can customize reports in a way that was previously impossible. You can have the data you need to make decisions within seconds.
Which generative AI solution is right for you? A few of our clients start with CoSupport Agent because they want to test-drive the system. When they see how accurate our responses are, they invariably convert to CoSupport Customer. Over 76% of our customers go on to sign up for CoSupport BI.
Set up a consultation for a demo of each solution and to discuss your needs.
Which tools can I integrate CoSupport AI solutions with?
CoSupport AI for customer support solutions integrate with all the popular tools for customer service agents and team leads. Here is the list of possible integrations:
CoSupport Agent integrates with popular CRM systems, such as Zendesk or Freshdesk; integration with a custom CRM is also possible;
CoSupport Customer integrates with various communication channels like email, social media, or website and application chats;
CoSupport BI integrates with business communication tools, such as Slack or Microsoft Teams; on the back-end part, it integrates with all possible sources of data, including databases, internal documentation, knowledge bases, and others.
If you’re not sure if any of the CoSupport AI for customer support solutions products will integrate with your favorite tools, contact our team, and we’ll apply our expertise to find a solution.
How do I get a demo of any of CoSupport AI’s products?
You can see us demonstrate your chosen solution by:
Leave your email address and the demo request in the chat;
Submit the Demo Request Form.
Email CoSupport AI at [email protected].