Quick Setup: AI-Powered Candidate Support in 3 Days
The Client’s Profile
The Client’s Profile
Outstaff Your Team has been a trusted partner in the tech industry since 2010, delivering end-to-end hiring and HR solutions that enable companies to scale faster and more cost-effectively. The team specializes in helping startups and tech-driven businesses attract, hire, and retain top-tier talent across Tech, Digital, and Creative roles — all while streamlining HR operations and reducing overhead.
Country:
USA
Industry:
HR Tech
Integration time:
3 days
Support Team:
11 agents
Support Setup:
Freshdesk
Case Overview
Outstaff Your Team runs hundreds of interviews monthly, resulting in thousands of repetitive follow-up questions from candidates. The team looked for a solution that would significantly improve the response speed. After two months of market research, they chose CoSupport AI’s CoAgent, which allowed HR specialists to stay in control of outgoing responses, while benefiting from AI-generated suggestions.
Thanks to a native Freshdesk integration and a well-prepared FAQ, CoAgent was up and running in just 3 days. Within the first month, the average response time dropped by 55%, saving the team dozens of hours.
Encouraged by CoAgent’s success, the team decided to automate internal staff requests too. Their goal was to handle employee questions about policies and procedures directly in Slack. With a ready-made Slack integration, CoCustomer was quickly trained on the company’s internal documentation and launched soon after. It now resolves around 70% of internal support inquiries, further reducing manual workload across the team.
CoSupport AI’s
Tasks
Fast Freshdesk & Slack Integration
Integrate AI solutions with the client’s
Freshdesk & Slack workspaces.
Reduce Ticket Response Time
Leverage AI-generated reply suggestions
to decrease the response time by 40%.
Automate Part of Internal Support Requests
Deploy AI to handle a portion of internal
inquiries about company policies.
Integration
![[object Object] Image](/_next/image?url=%2Fimg%2Fcase-studies%2FoutstaffYourTeam%2Fintegration%2Fintegration-1.webp&w=3840&q=75)
Summary
Outstaff Your Team needed a solution that would help HR specialists respond to questions from candidates faster. The market research led them to CoSupport AI, which eventually turned into a fruitful collaboration:
The results speak for themselves: email response time dropped by 58%, CoAgent handled over 2,400 tickets in October, and bad suggestions fell from 211 to 54 (2.2% of total AI suggestions). CoCustomer also contributed by autonomously resolving 70% of internal requests.
Client’s feedback
Client’s feedback
This AI customer service solution was implemented in just three days, and the first month results were stunning - the average resolution time decreased by more than 50%. Long-term (we have been a CoSupport client for a year already) - the turnover in the team has improved as our agents were no longer bored resolving repetitive questions. I’m glad we ran into CoSupport AI back in 2023. Recommended!
Ann Kuss
CEO, Outstaff Your Team
Recommendations
Organize Your FAQ First
The better your documentation, the more accurate your AI replies will be.
Measure & Adapt
Monitor AI performance weekly and fine-tune your AI knowledge base accordingly.
Leverage AI for Internal Support
Use AI tools to automate repetitive internal inquiries across your team’s communication channels.
Choose a Tool That Integrates Easily
Ensure your AI support solution integrates smoothly with your existing CRM or ticketing system (e.g., Zendesk, Freshdesk, Intercom).
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