This AI customer service solution was implemented in just three days, and first month results were stunning — the average resolution time decreased by more than 50%. Long term (we have been a CoSupport client for a year already) — the turnover in the team has improved as our agents were no longer bored resolving repetitive questions. I’m glad we ran into CoSupport AI back in 2023. Recommended!

Our decision-making processes have been transformed with CoSupport BI. It provides our team members with easy access to data insights directly through Slack, helping managers make informed decisions faster. You must try it.

The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets I'm seeing come through are ones I wouldn't expect AI to be able to handle. I’m really happy with CoSupport AI customer service solutions.

It was easy to set up with our Zendesk workspace — this AI for customer service learned everything on its own with just an API key. First month — 69% resolution rate, second — 76%, third — 82%. I think the numbers speak for themselves. We couldn’t achieve even close results with the other 6 companies.

After launching CoSupport AI, we’ve automated around 7k monthly chats and emails — with AI tools for customer service like this, 80% of our incoming requests are handled automatically now. This allowed us to significantly cut operational costs, saving thousands of $, while maintaining high support quality. The team’s professionalism exceeded our expectations.