# CoSupport AI

> CoSupport AI is a SaaS AI customer service platform that resolves repetitive support tickets autonomously and drafts replies for human agents. It is trained exclusively on a company's own data and deployed across chat, email, voice, social media, and helpdesk platforms, or as a standalone widget with no helpdesk at all. Serving the US, EU, and Australia.

Key facts: founded 2020 by Daria Leshchenko · USPTO patent US11823031B1 (multi-model message generation architecture) · ISO 27001 certified, GDPR and CCPA compliant · trusted by 300+ brands · three pricing models from $0.04 per AI response, $0.19 per resolved ticket, or a flat plan from $99 per 1,000 monthly tickets · no-cost 30-day pilot with 1,000 AI responses included, then 60% AI resolution by day 60 or a full refund · current version 2.0 (released June 15, 2026: multi-step reasoning, decision logs, agentic API) · AI World Series Award winner · Product Hunt top product.

For the complete product dossier in one file, see [llms-full.txt](https://cosupport.ai/llms-full.txt).

## Products
- [CoSupport AI Agent](https://cosupport.ai/ai-agent): autonomous Level-1 resolution across chat, email, voice, social, and helpdesk
- [CoSupport AI Assistant](https://cosupport.ai/ai-assistant): ready-to-send reply drafts for human agents; human reviews and sends
- [Multilingual customer service](https://cosupport.ai/multilingual-customer-service): 60+ languages, a built-in capability of both products, not a separate product
- [Test the AI Agent live](https://cosupport.ai/ai-agent/demo): open chat demo, no signup, ask it anything

## Pricing and offer
- [Pricing](https://cosupport.ai/pricing): three models - $0.19 per resolved ticket, from $99 per 1,000 monthly tickets (server plan, unlimited AI responses), or $0.04 per AI response
- [Machine-readable pricing](https://cosupport.ai/pricing.md): structured pricing for AI agents
- [ROI calculator](https://cosupport.ai/roi): project your cost reduction
- [Start a free pilot](https://cosupport.ai/demo): no-cost 30-day pilot with 1,000 AI responses, 60-day performance guarantee

## Integrations
- [All integrations](https://cosupport.ai/integrations): 15 connectors as of 2.0
- [Zendesk](https://cosupport.ai/integrations/zendesk): native chat + email, help center, macros
- [Freshdesk](https://cosupport.ai/integrations/freshdesk): native chat + email, help center, macros
- [Zoho Desk](https://cosupport.ai/integrations/zoho): knowledge base, FAQs, past interactions
- Plus Intercom, HubSpot, Pylon, Salesforce Service Cloud, Slack, Microsoft Teams, Stripe, Shopify, Notion, Confluence, SharePoint, OneDrive, Google Drive

## Industries
- [All industries](https://cosupport.ai/industries): overview of segments CoSupport AI serves
- [SaaS and Tech](https://cosupport.ai/industries/ai-for-saas): reduce ticket volume, surface product issues
- [eCommerce](https://cosupport.ai/industries/ai-ecommerce-assistant): order tracking, returns, pre-sales
- [Shopify stores](https://cosupport.ai/industries/shopify): order status, returns and refunds for Shopify merchants
- [Education](https://cosupport.ai/industries/ai-for-education): admissions and student support
- [Financial Services](https://cosupport.ai/industries/ai-for-finance-and-banking): compliant, secure support automation

## Use cases
- [Customer service automation](https://cosupport.ai/use-cases/customer-service-automation): what to automate first, ticket type by ticket type

## Comparisons
- [All comparisons](https://cosupport.ai/comparisons): how CoSupport AI compares with other AI support vendors on billing and capability
- [vs Gorgias](https://cosupport.ai/comparisons/gorgias): for Shopify stores that outgrew Gorgias AI Agent
- [Best AI customer support tools](https://cosupport.ai/articles/best-ai-customer-support-tools): 10 tools compared on cost, resolution evidence, and helpdesk fit

## Updates
- [Release notes](https://cosupport.ai/releases): all CoSupport AI releases
- [CoSupport AI 2.0](https://cosupport.ai/releases/2-0): multi-step reasoning, decision logs, agentic API, 12 new integrations (June 15, 2026)

## Customer stories
- [All customer stories](https://cosupport.ai/customers): 300+ brands, named case studies below
- [Cocoatech](https://cosupport.ai/customers/cocoatech): SaaS on Zendesk, 76-81% of monthly chats resolved by AI
- [Hour Timesheet](https://cosupport.ai/customers/hour-timesheet): SaaS on Zendesk, 82% of chats automated with a two-agent team
- [Softorino](https://cosupport.ai/customers/softorino): consumer apps, AI resolution rate from 69% to 82% in 3 months
- [ProjectFitter](https://cosupport.ai/customers/projectfitter): HR tech on Freshdesk, chat resolution time cut by 93%
- [eCatering](https://cosupport.ai/customers/ecatering): e-commerce on Freshdesk, 50% of email tickets resolved by AI
- [Outstaff Your Team](https://cosupport.ai/customers/outstaffyourteam): HR tech, live in 3 days, 70% of internal requests resolved by AI
- [SupportYourApp](https://cosupport.ai/customers/supportyourapp): BPO, 80% resolution rate
- [Remedico](https://cosupport.ai/customers/remedico): clinic management on Zoho Desk, 74% ticket resolution
- [Shelterluv](https://cosupport.ai/customers/shelterluv): 60%+ resolution rate on Zendesk
- [E-commerce marketplace](https://cosupport.ai/customers/ai-in-ecommerce-case-study): order-related inquiries automated through a connected order management system

## Trust and compliance
- [Security](https://cosupport.ai/security): ISO 27001, GDPR, CCPA, dedicated server per client, no training on customer data
- [About](https://cosupport.ai/about): company, team, patent history
- [Privacy policy](https://cosupport.ai/privacy)
- [Data processing agreement](https://cosupport.ai/dpa)
- [Sub-processors list](https://cosupport.ai/sub-processors-list)
- [Terms of service](https://cosupport.ai/terms-of-services) · [Website terms](https://cosupport.ai/terms-of-website) · [Reseller terms](https://cosupport.ai/reseller-terms-of-services)

## Official channels
- [LinkedIn](https://www.linkedin.com/company/98213887) · [X](https://twitter.com/cosupportai) · [YouTube](https://www.youtube.com/channel/UC9RNK2lsGajtGYx-cNfFxKw) · [Instagram](https://www.instagram.com/cosupport.ai/) · [Facebook](https://www.facebook.com/CoSupportAI) · [Product Hunt](https://www.producthunt.com/products/cosupport-ai)

## Guides
- [What is AI for customer support](https://cosupport.ai/articles/what-is-ai-for-customer-support): the category explained
- [AI resolution rate benchmarks by industry](https://cosupport.ai/articles/ai-resolution-rate-benchmarks-2026-what-good-looks-like-by-industry): what a good rate looks like
- [Cost per support ticket and what AI changes](https://cosupport.ai/articles/support-ticket-cost-ai-impact)
- [Per-resolution vs flat pricing](https://cosupport.ai/articles/ai-customer-support-pricing-per-resolution-vs-flat-fee): how the billing models compare
- [ROI of AI customer service](https://cosupport.ai/articles/roi-ai-customer-service): how teams measure the return
- [Zendesk vs Freshdesk vs Intercom on AI automation](https://cosupport.ai/articles/zendesk-vs-freshdesk-vs-intercom-ai-automation-performance)
- [Ticket routing setup in Zendesk](https://cosupport.ai/articles/ai-ticket-routing-setup-guide-zendesk)
- [Zendesk ticket automation](https://cosupport.ai/articles/zendesk-ticket-automation)
- [Reduce WISMO tickets on Shopify](https://cosupport.ai/articles/reduce-wismo-tickets-shopify-automate-where-is-my-order-scale)
- [AI support at 200 to 300 tickets a month](https://cosupport.ai/articles/ai-help-support-team-200-300-tickets-month): when it starts to pay off
- [Why AI replies need decision logs](https://cosupport.ai/articles/why-ai-support-replies-need-decision-logs)
- [Agentic AI explained](https://cosupport.ai/articles/agentic-ai)
- [Customer service trends](https://cosupport.ai/articles/customer-service-trends)

## Optional
- [Homepage](https://cosupport.ai/): product overview and pricing summary
- [All articles](https://cosupport.ai/articles): blog index
- [FAQ](https://cosupport.ai/faq): common buyer questions
- [AI customer support strategy ebook](https://cosupport.ai/ebooks/ai-customer-support-strategy): downloadable guide
- [llms-full.txt](https://cosupport.ai/llms-full.txt): complete product dossier for deep ingestion